Chellecody Martin
Hopkins
Summary
Dynamic Office Manager with a proven track record at Lakeshore Dental Care, enhancing office operations and customer satisfaction. Expert in office administration and fostering team collaboration, I successfully renegotiated vendor contracts and streamlined document management, significantly improving efficiency. Skilled in customer service and organizational tasks, my approach has consistently led to better financial control and a positive work environment.
Overview
10
10
years of professional experience
Work History
Office Manager
Lakeshore Dental
04.2018 - Current
- Addressed customer concerns promptly, leading to increased satisfaction.
- Optimized office budget by renegotiating vendor contracts.
- Established streamlined procedures for document management for enhanced accessibility.
- Fostered team collaboration by initiating regular team meetings.
- Monitored expenditures for better financial control.
Assistan Manager
Great Clips
02.2015 - Current
- Developed contingency plans with team to address potential disruptions.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Cultivated cohesive team environment by providing clear direction and support.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associates Medical Coding -
Herzing University
Dearborn, MI05.2017
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
Timeline
Office Manager
Lakeshore Dental
04.2018 - Current
Assistan Manager
Great Clips
02.2015 - Current
Associates Medical Coding -
Herzing University
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