Chels Blake

At North Memorial Health- Robbinsdale Hospital, I play a pivotal role in managing patient access, ensuring seamless registration and financial advocacy. My collaboration with clinical and operational leaders aim to streamline workflows and enhance billing accuracy, all while fostering a culture of patient advocacy and operational efficiency.

In my role at Fairview Health Services- Customer Solution Center, I oversaw imaging business services, focusing on enhancing scheduling accuracy and patient satisfaction. I implemented quality initiatives and collaborated with clinical teams to address complex concerns. Additionally, I mentored staff to improve engagement and accountability, while managing key performance indicators to drive operational improvements.

At Allina Health Clinics, I played a pivotal role in enhancing patient services by investigating complaints and facilitating case reviews. My responsibilities included managing provider schedules and overseeing front desk operations, ensuring a seamless patient experience. I also conducted quality audits and delivered targeted training to improve team performance. My focus on compliance and operational efficiency contributed to a more effective healthcare environment.

At Allina Health’s Customer Experience Center, I progressed from a customer experience representative to lead representative and ultimately to contact center supervisor, overseeing a team dedicated to exceptional patient support. In this role, I coached and developed agents, addressed performance concerns with clarity and consistency, partnered with cross‑functional departments to resolve escalations, and managed daily operations to ensure a seamless patient experience.

At Wells Fargo, I advanced through various roles from teller to personal banker, ultimately becoming an Assistant Branch Manager. I executed opening and closing procedures while leading financial discussions to address customer needs. My commitment to coaching team members and resolving customer concerns contributed to improved satisfaction scores and overall branch success.

In my role at Dollar Tree Stores, I was responsible for supervising sales associates and ensuring compliance with operational standards. I effectively supported associates in achieving revenue goals while resolving customer concerns to maintain service excellence. My commitment to training new hires and maintaining store presentation standards contributed to a positive shopping experience.