Chelsie Kielty

St. Cloud

Summary

Dynamic professional with a proven track record in customer service at ATS. Skilled in multitasking and team collaboration, I excelled in enhancing customers experiences and resolving service issues efficiently. My attention to detail and ability to remain composed under pressure have consistently contributed to high customer satisfaction.

Proficient in Microsoft Word, Outlook , Excel along with 10-key.

Offering proactive approach and willingness to learn and adapt in fast-paced environment. Delivers ability to quickly grasp new concepts and effectively apply problem-solving and organizational skills. Ready to use and develop communication and coordination abilities in Customer Service Representative role.

Overview

years of professional experience

Work History

Waitress/Bartender

Clearwater American Legion

09.2024 - Current

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.

Regional Carrier Representative

ATS

08.2022 - Current

Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
Collaborated closely with dispatchers to ensure loads are loaded and delivered on time or awareo of any delays.
Provided exceptional customer service through effective communication with my sales team at every stage of the process.

Collections Agent/Supervisor

JC Christensen and Associates

07.2008 - 07.2022

Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Processed payments and applied to customer balances.
Maintained high volume of calls and met demands of busy and productive group.
Negotiated to collect balance in full.
Managed a team of 8-12 collectors at any given time.
Maintained excellent relationships with customers and ensured high service was provided.

Education

High School Diploma -

St.Cloud Technical High School

Saint Cloud, MN

05-2003

Skills

Customer service
Strong multitasking
Greeting guests

Team collaboration
Attention to detail

Accomplishments

July 2025 - I received my second IDrive award for Integrity.

January 2025 - I was promoted to Regional Carrier Representative III.

This year, I have been solely working the Tesla projects along with my normal work load of crane freight. June 2025, was my highest month of margin since I was hired at $172,745.

Timeline