Cher Xiong
9401 Polk St. NE,MN
Summary
Accomplished OTR Owner Operator with a proven track record of enhancing on-time deliveries and customer satisfaction at First Hmong Kue Transportation. Expert in vehicle maintenance and strategic planning, demonstrating leadership and adaptability in challenging conditions. Achieved significant cost savings through efficient business processes, showcasing a blend of hard and soft skills critical for success in logistics.
Overview
18
18
years of professional experience
Work History
OTR Owner Operator
First Hmong Kue Transportion
03.2024 - 10.2024
- Maintained accurate driving records in accordance with federal laws and regulations.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
OTR Owner Operator
C/J Xpress
03.2017 - 03.2024
- Increased customer satisfaction by developing personalized services and addressing client needs effectively.
- Improved financial stability by analyzing expenses and implementing cost-saving measures.
- Strengthened vendor relationships by maintaining clear communication and negotiating favorable terms.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Organized accurate and compliant shipping paperwork and financial records to avoid errors.
- Strengthened relationships with clients through consistent professionalism, clear communication, and attention to detail in meeting their specific needs.
OTR Owner Operator
LandStar
06.2008 - 03.2017
- Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
- Delivered goods to customers both locally and long distance.
- Contacted customers to report delayed delivery times.
- Communicated regularly with dispatcher to provide updates on delivery times.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
OTR Truck Driver
Transport America
06.2006 - 06.2008
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
Education
High School Diploma -
Edison High School
Minneapolis, MN06.1983
Skills
- Business management
- Leadership
- Financial planning
- Strategic planning
- Safe driving practices
- Adaptability to weather conditions
- Vehicle maintenance and inspection
- Log keeping
- Troubleshooting
- Stress management aptitude
- Load securing proficiency
- Decision-making under pressure
Timeline
OTR Owner Operator
First Hmong Kue Transportion
03.2024 - 10.2024
OTR Owner Operator
C/J Xpress
03.2017 - 03.2024
OTR Owner Operator
LandStar
06.2008 - 03.2017
OTR Truck Driver
Transport America
06.2006 - 06.2008
High School Diploma -
Edison High School
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