Cheranet Thomas
Paul
Summary
Restaurant management professional with background in ensuring high standards and delivering results. Effective at streamlining operations and enhancing guest satisfaction through strong leadership and problem-solving skills. Known for fostering teamwork and adaptability in dynamic environments.
Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management. Known for fostering collaboration and consistently achieving goals.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
Perkins American Food Co.
01.2025 - 11.2025
- Oversaw daily operations, ensuring adherence to health and safety regulations.
- Managed staff scheduling, optimizing labor costs and improving service efficiency.
- Developed training programs for new employees, enhancing onboarding experience and retention rates.
- Collaborated with kitchen staff to streamline menu item preparation and improve food quality consistency.
- Implemented inventory management system, reducing waste and controlling supply costs effectively.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu options.
- Led team meetings to foster communication, boost morale, and align staff on operational goals.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
Shift Leader
Perkins Family Restaurant
03.2021 - 01.2025
- Supervised team performance to ensure adherence to operational standards and safety protocols.
- Trained and mentored new staff on company policies, procedures, and best practices.
- Coordinated shift schedules to optimize staffing levels and improve service efficiency.
- Implemented process improvements that enhanced workflow and reduced downtime during shifts.
- Conducted regular team meetings to communicate goals, updates, and performance feedback.
- Analyzed shift reports to identify trends and recommend adjustments for future operations.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
Certified Trainer
Perkins Family Restaurant
10.2019 - 03.2021
- Developed and delivered training programs for front-of-house staff to enhance customer service skills.
- Facilitated onboarding sessions for new employees, ensuring understanding of operational procedures and standards.
- Evaluated training effectiveness through feedback surveys, adjusting content for improved clarity and engagement.
- Collaborated with management to identify skill gaps and create targeted training initiatives to boost team performance.
- Mentored junior trainers, providing guidance on best practices for effective knowledge transfer and employee development.
- Implemented standardized training materials, resulting in consistent delivery of information across all shifts.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Server
Perkins Restaurant & Bakery
08.2017 - 10.2019
- Provided exceptional customer service by greeting and assisting guests promptly.
- Learned menu items thoroughly to offer accurate recommendations and enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of dining area and adhered to safety protocols consistently.
- Handled cash transactions efficiently, ensuring accuracy in processing payments.
- Adapted quickly to high-pressure situations during peak service hours, ensuring smooth operations.
- Assisted in setting up dining areas for special events and large parties.
- Engaged with customers to gather feedback and address concerns effectively, improving satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate in Medical Office - Medical Office
Saint Paul College
Saint Paul, MN05-2016
Skills
- Shift management
- Food safety compliance
- Employee scheduling
- Staff training and development
- Opening and closing procedures
- Customer assistance
- Guest relations
- Training and mentoring
- Restaurant operations
- Performance evaluations
- Inventory control
- Performance improvement
- Scheduling and labor control
- Employee retention
- Schedule coordination
- POS system
Timeline
Assistant Restaurant Manager
Perkins American Food Co.
01.2025 - 11.2025
Shift Leader
Perkins Family Restaurant
03.2021 - 01.2025
Certified Trainer
Perkins Family Restaurant
10.2019 - 03.2021
Server
Perkins Restaurant & Bakery
08.2017 - 10.2019
Associate in Medical Office - Medical Office
Saint Paul College