Cherece Elliott
Bloomington
Summary
Service-oriented Customer Support Representative with 10+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
Federal Reserve Bank Of Minneapolis
05.2024 - Current
- Special Project on a 6 month rotation to process Basic EE redemption bonds.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Connected with customers to address questions and resolve issues through phone and email.
Customer Service Representative
Federal Reserve Bank Of Minneapolis
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
North Memorial Medical Center
05.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Set appointments for patients.
Patient Coordinator
Frasier
04.2021 - 02.2022
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
Resident Assistant
Presbyterian Homes
02.2018 - 01.2019
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Customer Service Representative
Blue Cross Blue Shield Of MN
03.2014 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Highland Park High School
Saint Paul, MN06.2011
Skills
- Customer Success Management
- Complaint Handling
- Report Generation
- Data Management
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Interpersonal Skills
- Active Listening
Resume
lmelliott1@yahoo.com, rece1993@icloud.com, lmelliott1@yahoo.com, serenity women, payment to serenity, Advanced Lynn Lynn Elliott, lmelliott1@yahoo.com, marisoljones1995@yahoo.com, amarielliott1@yahoo.com, Inbox, Unread, Starred, Drafts, Sent, Archive, Spam, Trash, May21, Back Cherece-Elliott.pdf Page 1 of 3
Timeline
Customer Support Representative
Federal Reserve Bank Of Minneapolis
05.2024 - Current
Customer Service Representative
Federal Reserve Bank Of Minneapolis
09.2023 - Current
Customer Service Representative
North Memorial Medical Center
05.2023 - 09.2023
Patient Coordinator
Frasier
04.2021 - 02.2022
Resident Assistant
Presbyterian Homes
02.2018 - 01.2019
Customer Service Representative
Blue Cross Blue Shield Of MN
03.2014 - 11.2018
High School Diploma -
Highland Park High School
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