Cheryl Cole-Hill
Anoka
Summary
Organized and dedicated Executive Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Administrative Associate
University Of Minnesota
04.2015 - Current
- Support division head with administrative tasks such as calendar management, planning and scheduling meetings.
- Transcribe monthly meeting notes.
- Assist in the hiring process by posting job advertisements, scheduling interviews, and onboarding new employees.
- Provide exceptional customer service to both internal and external clients while maintaining a professional demeanor at all times.
- Coordinate department events, venue registration and catering to boost employee morale and collaboration.
- Maintain confidentiality of sensitive information while processing departmental documents such as faculty dossiers and annual reviews.
- Manage office supply inventory, placing orders in a timely manner to prevent shortages and reduce downtime.
- Book airfare and hotel reservations for faculty, staff, students, visiting speakers and job candidates.
- Maintain up-to-date department directory.
- Coordinate scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Oversee hiring and training for students and staff.
- Serve as department facility representative.
- Develop policies and procedures.
- Emphasize accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Handle daily scheduling tasks and provide administrative support for entire department.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Submit facility requests, investigate complaints and oversee resolution.
- Oversee department remodeling projects and office moves
Provider Enrollment Specialist
Fairview
10.2006 - 10.2008
- Facilitated seamless transitions between different stages of the enrollment process by maintaining open lines of communication among various departments involved in provider services operations.
- Assisted providers with navigating online portal systems, enhancing user experience and expediting application submissions.
- Reviewed contracts thoroughly to ensure adherence to organizational policies and guidelines before finalizing provider agreements.
- Consistently met or exceeded departmental performance targets through diligent management of individual workload and effective collaboration with team members.
- Collaborated with cross-functional teams for timely resolution of enrollment issues, improving overall customer satisfaction.
- Reduced errors in provider applications with meticulous attention to detail and thorough review procedures.
- Managed high-volume caseloads effectively, prioritizing tasks to meet strict deadlines consistently.
- Established strong relationships with providers through clear communication and prompt assistance during the enrollment process.
- Maintained up-to-date knowledge on regulatory changes, ensuring compliance in all provider enrollments.
- Participated actively in inter-departmental meetings to discuss enrollment strategies and share best practices, fostering a collaborative work environment.
- Coordinated closely with credentialing teams to verify provider qualifications, maintaining high standards of care within the organization.
- Monitored credentials and contacted practitioners when expiration dates were nearing.
- Handled escalated enrollment cases with professionalism and tact, ensuring positive outcomes for both providers and the organization.
- Updated, entered, and reviewed customer data.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
Medical Transcription
Allergy And Asthma Specialist
12.2000 - 10.2005
- Accurately documented medical dictation to record patient care records.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Applied medical terminology related to provider-specific treatments and techniques.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
- Utilized templates and macros to streamline transcription processes.
- Efficiently managed large volume of work assignments while maintaining attention to detail and accuracy standards.
Education
Bachelor of Arts - Psychology
University of Minnesota
Minneapolis, MN Skills
- Verbal Communication
- Relationship Building
- Confidentiality and Data Protection
- Scheduling and Calendar Management
- Multitasking and Time Management
- Proofreading
- File Management
- Customer Service
- Project Management
- Fast Learner
- Organized and Detail-Oriented
- Excellent Oral, Written and Interpersonal Communication Skills
Timeline
Administrative Associate
University Of Minnesota
04.2015 - Current
Provider Enrollment Specialist
Fairview
10.2006 - 10.2008
Medical Transcription
Allergy And Asthma Specialist
12.2000 - 10.2005
Bachelor of Arts - Psychology
University of Minnesota
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