Chloe Beatrez
Mankato
Summary
I have been working since I was 14 and have gathered experience in several different areas. I am able to connect with customers and work around any issues they may have while keeping them happy. I work well under pressure and I am a quick learner, learning a job in about a week with proper training.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Spencer's Gifts
Mankato
06.2024 - Current
- Trained staff on customer service and product knowledge.
- Ensured compliance with store policies and procedures.
- Assisted in daily store operations and team management.
- Resolved customer inquiries and complaints effectively.
- Supported the execution of promotional events and initiatives.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Team Member
Dairy Queen Grill & Chill
Spicer
03.2024 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Handled cash register transactions and managed customer orders accurately.
- Restocked supplies and organized inventory for smooth operations.
- Collaborated with team to enhance overall guest experience consistently.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
Manager
1000 Degrees Pizzeria
04.2023 - 03.2024
Host
Grizzly's Wood-Fired Grill
03.2022 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Dream Technical Academy
Willmar, MNSkills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Following Instructions
- Collaboration and Teamwork
- Cleaning
- Cash handling
- Effective communication
- Time management
Timeline
Assistant Store Manager
Spencer's Gifts
06.2024 - Current
Team Member
Dairy Queen Grill & Chill
03.2024 - 06.2024
Manager
1000 Degrees Pizzeria
04.2023 - 03.2024
Host
Grizzly's Wood-Fired Grill
03.2022 - 05.2023
Dream Technical Academy