Choua Kong
Maplewood
Summary
Dynamic professional with a proven track record at Community of Peace Academy, excelling in communication and problem resolution. Adept at managing student transportation logistics and providing exceptional support to educators and students. Proficient in Microsoft Office, ensuring efficient record keeping and enhancing operational effectiveness. Committed to fostering a positive learning environment.
Overview
25
25
years of professional experience
Work History
Transportation Coordinator and Office Assistant
Community of Peace Academy
St. Paul
08.2021 - Current
- Monitored daily routes of student transportation in collaboration with the contracted bus company.
- Communicate and convey transportation requests and issues from parents regarding adding new stops, changing stops, and using alternate stops for students to the bus company.
- Assist the front office with student arrival, early pickups, and dismissal.
Special Education Paraprofessional
Community of Peace Academy
St. Paul
08.2015 - 06.2021
- Student academic and behavior support throughout the day.
- Duties include classwork support, give breaks when necessary, oversee lunch and/or recess, monitor and support students with behavior plans and classroom assignments according to IEP plans, and communicate and assist teachers to better support student learning needs.
ESY Summer school
Community of Peace Academy
St. Paul
06.2020 - 07.2020
- Support students during ESY in their classes.
- Other duties include being in charge of serving breakfast and snacks and maintaining record and report of snacks served for St. Paul Nutrition Services.
- In the afternoon, assisted Bonnie Johnson and Katy Sanchez with office/clerical duties.
ESY Summer school
Community of Peace Academy
St. Paul
06.2019 - 07.2019
- Support students during ESY in their classes.
- Other duties include being in charge of serving breakfast and snacks and maintaining record and report of snacks served for St. Paul Nutrition Services.
After School Club
Community of Peace Academy
St. Paul
02.2019 - 04.2019
- Duties include supporting teacher and student with club activities and dismissal bus duties.
ESY Summer school
Community of Peace Academy
St. Paul
06.2018 - 07.2018
- Support students during ESY in their classes.
- Other duties include being in charge of serving breakfast and snacks and maintaining record and report of snacks served for St. Paul Nutrition Services.
After School Club
Community of Peace Academy
St. Paul
02.2018 - 04.2018
- Duties include supporting students and teacher after school club activities.
3/4 General Education ParaProfessional
Community of Peace Academy
St. Paul
08.2003 - 06.2005
- Assist teachers by making copies, helping get classrooms ready for the day, and support students during class times.
- Duties also include arrival, lunch, recess and dismissal supervisor duties.
Phone Banker I
Wells Fargo Phone Bank
Shoreview
11.2001 - 08.2003
- Customer service representative for Wells Fargo Bank.
- Main duties include answering high volume inbound calls professionally and courteously using My Customer Skills to service and diffuse difficult situations.
- Help resolve and/or direct customer to areas where the issues can be resolved.
- Be the first person of contact between customer and Wells Fargo Bank.
- Meet sales and quality goals for individual success as well as for team goals and objectives.
Administration Assistant
Voyd Trailer Warehousing, Inc.
Paul
09.2001 - 11.2001
- Main office personnel in small growing company of three.
- Duties mainly include providing dependable and efficient service to our customers in meeting their trailer needs, arranging hauling or repair requests for semi-trailers, invoicing, and collections of pass dues.
Temporary
Jeane Thome Inc
St. Paul
07.2001 - 08.2001
- Placed with Voyd Trailer Warehousing, Inc to be trained as an Administration Assistant.
Permit Specialist
Dart Transit Company
Eagan
11.2000 - 03.2001
- Assisted in providing customer service to three thousand plus company contractors and affiliated company drivers.
- Handled IRS Heavy Vehicle Use tax program and processed transferred titles for vehicles for contractors.
- Extensive phone answering up to 10 lines.
Temporary
Dart Transit Company
Minneapolis
04.2000 - 11.2000
- Placed with Dart Transit Company during its time of transition to a new updated computer system as MAX operator.
- Duties included phone answering up to 15 lines from company contractors and affiliated company drivers.
Education
Attended college -
University of Minnesota Twin Cities Campus
JvIN01.1997
Attended college -
University of Minnesota Morris Campus
JvIN01.1995
Graduation from Como Park Senior High School -
Como Park Senior High School
Saint Paul, Minnesota01.1994
Skills
- Excellent communication skills
- Customer service orientated
- Proficient with IBM PC
- Microsoft Word
- Excel
- Microsoft PowerPoint
- Google Doc
- Communication skills
- Problem resolution
- Time management
- Record keeping
- Critical thinking
Timeline
Transportation Coordinator and Office Assistant
Community of Peace Academy
08.2021 - Current
ESY Summer school
Community of Peace Academy
06.2020 - 07.2020
ESY Summer school
Community of Peace Academy
06.2019 - 07.2019
After School Club
Community of Peace Academy
02.2019 - 04.2019
ESY Summer school
Community of Peace Academy
06.2018 - 07.2018
After School Club
Community of Peace Academy
02.2018 - 04.2018
Special Education Paraprofessional
Community of Peace Academy
08.2015 - 06.2021
3/4 General Education ParaProfessional
Community of Peace Academy
08.2003 - 06.2005
Phone Banker I
Wells Fargo Phone Bank
11.2001 - 08.2003
Administration Assistant
Voyd Trailer Warehousing, Inc.
09.2001 - 11.2001
Temporary
Jeane Thome Inc
07.2001 - 08.2001
Permit Specialist
Dart Transit Company
11.2000 - 03.2001
Temporary
Dart Transit Company
04.2000 - 11.2000
Attended college -
University of Minnesota Twin Cities Campus
Attended college -
University of Minnesota Morris Campus
Graduation from Como Park Senior High School -
Como Park Senior High School
Similar Profiles
Ethan ThaoEthan Thao
Special Education Paraprofessional at Community Of Peace AcademySpecial Education Paraprofessional at Community Of Peace Academy
Santos AguirreSantos Aguirre
Paraprofessional at Community of Peace AcademyParaprofessional at Community of Peace Academy
Domenico ZbacnikDomenico Zbacnik
Math Coordinator and Coach at Community Of Peace AcademyMath Coordinator and Coach at Community Of Peace Academy
Shania VirgoShania Virgo
Community Work Volunteer at Delta Pi ChapterCommunity Work Volunteer at Delta Pi Chapter
Emilio ScaranoEmilio Scarano
Senior Financial Crimes Specialist at Wells Fargo Bank, NASenior Financial Crimes Specialist at Wells Fargo Bank, NA