Chris Ude
Saint Paul,MN
Summary
Adept Optician with a proven track record in customer service, previously excelling at Shopko Optical. Skilled in utilizing computers for detailed analysis and data-driven decisions. Demonstrated success in enhancing retail sales through effective order preparation and product upselling.
Overview
4
4
years of professional experience
Work History
Call Center Agent
Law Office of Meyer Njus Tanick
05.2024 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Optician
Shopko Optical
11.2023 - 05.2024
- Assisted patients with frame and lens selection by acquiring accurate measurements for proper fit
- Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses
- Verified insurance by contacting insurance companies for authorizations and co-pay information
- Provided assistance to walk-in patients in need of eyeglass adjustments and minor repairs.
Data Analyst
Starkey Hearing Technologies
04.2022 - 10.2022
- Extracted key observations and insights from internal and external data sources to drive decision-making
- Used Precision tools to take apart and reassemble internal technology in hearing aides in effort to identify problems with prototypes as well as returned patient models
- Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions.
licensed alarm monitor
Vivent Smart home
03.2021 - 12.2021
- Contacted customers during emergency alarm activations to ensure safety of customer and their property
- Called police and fire departments in cases of emergency, such as fire and presence of unauthorized persons
- Answered various alarms to investigate disturbances.
Education
Skills
- Product Upselling
- Customer Service
- Transaction Processing
- Computer Skills
- Retail Sales
- Progressive Lenses Expertise
- Display building
- Easily builds rapport with clients, patients, and business partners
Personal Information
Title: Optician
References
References available upon request
Timeline
Call Center Agent
Law Office of Meyer Njus Tanick
05.2024 - Current
Optician
Shopko Optical
11.2023 - 05.2024
Data Analyst
Starkey Hearing Technologies
04.2022 - 10.2022
licensed alarm monitor
Vivent Smart home
03.2021 - 12.2021
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