Chris Yancey
White Bear Lake
Summary
Operations and sales professional with a proven track record in optimizing processes and driving efficiency in sales and production. Strong focus on team collaboration, customer retention, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in customer management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational and sales team performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager - Sales
Apple Autos
Remote
08.2021 - 12.2025
- Managed a vast sales team while maintaining and holding over $7M in personal contracts.
- Increased overall company net profit by 16% year-over-year by auditing and renegotiating third-party vendor contracts.
- Reduced monthly operating expenses without reducing headcount by optimizing utility usage along with vendor optimization and strategic staff implementation.
- Streamlined sales operations to enhance efficiency in workflow management and resource allocation.
- Developed training programs for staff to improve productivity and service quality.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Led cross-functional teams to develop strategic account plans aligned with client objectives.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Mentored junior staff on best practices in account management and client engagement strategies.
- Developed comprehensive reports detailing account performance and forecasting future needs.
- Led operational efficiency initiatives, enhancing workflow processes across multiple departments.
Parts Manger
Autonation Ford
White Bear Lake, MN
06.2011 - 07.2020
- Negotiated strategic pricing tiers with key wholesale partners by leveraging a partnership-first approach increasing year over year profit by an average of 12% growth.
- Cultivated deep relationships with local collision centers and independent shops, expanding the wholesale account base by 20% through personalized account management and reliability.
- Developed and maintained strong relationships with B2B clients to drive business growth.
- Oversaw procurement processes, negotiating with suppliers for cost-effective parts acquisition.
- Analyzed sales trends to forecast demand and adjust inventory strategies accordingly.
- Led sales strategies boosting parts revenue and market share.
- Fostered relationships with suppliers, negotiating favorable terms and improving supply chain efficiency.
Education
Bachelor of Arts - Business in Data Analytics and Finance
University of Minnesota
Minneapolis, MNJ.D. - Criminal Law
University of Minnesota
Minneapolis, MNSkills
- Problem-solving
- Account management
- Relationship building and management
- Pipeline management
- Data-driven insights
- Teamwork and collaboration
Accomplishments
- Drove the highest sales volume for one account in company history, garnering $7M in just one year.
- Sustained 16% annual sales growth for 6 consecutive years by introducing innovative sales and marketing techniques.
- Business Development: - Developed strong relationships with key referral sources which resulted in 13% increase in referrals over one-year period. Initiated multiple key partnerships which resulted in 11% revenue growth.
- Developed productive and successful teams through effective training and development strategies.
- Retained 98% of a $24M book of business over a 2-year period by implementing a proactive quarterly business review (QBR) framework.
Certification
- Certified Professional Sales Person (CPSP) Provided by NASP providing buyer psychology and buying habits.
- NADA Professional Series for Parts Management Operations and leadership training geared towards leadership
Languages
Spanish
Professional Working
Timeline
Operations Manager - Sales
Apple Autos
08.2021 - 12.2025
Parts Manger
Autonation Ford
06.2011 - 07.2020
Bachelor of Arts - Business in Data Analytics and Finance
University of Minnesota
J.D. - Criminal Law
University of Minnesota