CHRISTA TURNER-SIKES
Rochester,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Bear Creek Services
Rochester, MN
12.2025 - Current
- Provided direct care and support to individuals with disabilities, ensuring safety and well-being.
- Developed personalized care plans in collaboration with families and interdisciplinary teams.
- Assisted clients in daily living activities, promoting independence and self-advocacy.
- Mentored new staff on best practices for client engagement and care protocols.
- Implemented behavior management techniques to enhance client stability and progress.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Chemical Dependency Technician
Pathways
Rochester, MN
04.2025 - 01.2026
- Delivered patient assessments to identify chemical dependency issues and develop treatment plans.
- Monitored patient progress, adjusting treatment strategies to enhance therapeutic outcomes.
- Documented patient interactions using electronic health records, ensuring compliance with industry standards.
- Provided crisis intervention support to patients experiencing emotional distress or displaying risky behavior, preventing potential harm.
- Conducted regular urine drug screenings to monitor patient substance use and inform adjustments in treatment strategies when necessary.
- Educated patients on the importance of self-care, coping mechanisms, and available community resources to maintain sobriety posttreatment.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Assisted with medication administration and counting and pouring medications.
Customer Service Representative 3
Spectrum
Rochester, MN
02.2017 - 08.2024
- Offered technical support to customers with service issues.
- Resolved customer issues over the phone via troubleshooting.
- Participated in workshops and seminars to continuously improve personal skills related to position.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- Managed difficult customer situations with professionalism and empathy.
- Navigated multiple computer systems and utilized search tools to find information.
Education
High School Diploma -
Rochester Off Campus Charter High School
Rochester, MN05.2016
Skills
- Call Management
- Time management
- First aid and safety
- Client support
- Compassionate caregiving
- Medication administration
- Client documentation
- Housekeeping tasks
- Direct patient care
- Team collaboration
- Empathy and patience
Timeline
Direct Support Professional
Bear Creek Services
12.2025 - Current
Chemical Dependency Technician
Pathways
04.2025 - 01.2026
Customer Service Representative 3
Spectrum
02.2017 - 08.2024
High School Diploma -
Rochester Off Campus Charter High School