Christina Holland
Coon Rapids
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Member Services Advocate
Foundever
10.2024 - Current
- Collaborated with cross-functional teams to resolve complex member concerns, ensuring satisfaction and loyalty.
- Provided comprehensive onboarding for new members, resulting in a seamless transition into the organization.
- Exceeded performance metrics by efficiently managing tasks and prioritizing workload.
- Reduced wait times by implementing process improvements that streamlined workflow and increased productivity levels.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Resolved escalated member issues with diplomacy, tactfully navigating challenging situations while maintaining rapport with the customer.
Lead Patient Care Coordinator
Endodontic Associates Limited
01.2021 - 10.2024
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Developed strong relationships with external vendors and suppliers to secure necessary resources at competitive prices.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded efforts to implement an electronic medical record system that streamlined workflows and improved overall efficiency.
Business Development Manager
PL Dental SC
10.2019 - 01.2021
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Increased website traffic by developing and implementing a comprehensive SEO strategy.
- Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
Assistant Practice Manager
PL Dental SC
09.2017 - 10.2019
- Collaborated with physicians on strategic planning initiatives to grow the practice and enhance its reputation in the community.
- Reduced patient wait times by optimizing appointment schedules and improving front desk efficiency.
- Established a welcoming atmosphere for patients through exceptional customer service at every touchpoint within the practice environment.
- Oversaw daily operations of the medical practice, ensuring adherence to industry standards and regulations.
- Managed billing procedures, leading to increased revenue collection rates without compromising patient relationships.
- Assisted in the recruitment, hiring, and training of new staff members to support practice growth and excellence in patient service delivery.
Patient Coordinator
PL Dental SC
07.2017 - 09.2017
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Quality Control Analyst
Aveda Retail Store
03.2013 - 07.2017
- Conducted data review and followed standard practices to find solutions.
- Inspected items and compared against standards to meet regulatory requirements.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.
Education
Associate of Arts - Business Administration And Management
Campus
Sacramento, CA05-2027
Certificate of Technical Studies - Office And Administrative Technology
Anoka-Ramsey Community College
Minneapolis, MN05-2019
Skills
- Data entry proficiency
- Strong interpersonal skills
- Issue resolution
- Cross-selling
- Call center experience
- Relationship building
Timeline
Member Services Advocate
Foundever
10.2024 - Current
Lead Patient Care Coordinator
Endodontic Associates Limited
01.2021 - 10.2024
Business Development Manager
PL Dental SC
10.2019 - 01.2021
Assistant Practice Manager
PL Dental SC
09.2017 - 10.2019
Patient Coordinator
PL Dental SC
07.2017 - 09.2017
Quality Control Analyst
Aveda Retail Store
03.2013 - 07.2017
Associate of Arts - Business Administration And Management
Campus
Certificate of Technical Studies - Office And Administrative Technology
Anoka-Ramsey Community College
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