Christina Martinson
Saint Paul
Summary
Dynamic professional with a proven track record at Intercontinental Hotels Group, excelling in reservation systems and guest relations. Expert in data entry and payment processing, I enhance customer experiences through effective communication and a friendly demeanor. Committed to accuracy and efficiency, I ensure seamless operations and satisfaction in every interaction.
Overview
7
7
years of professional experience
Work History
Reservations Coordinator/PBX Operator
Intercontinental Hotels Group
09.2018 - Current
- Assisted in managing reservation systems to ensure accuracy and efficiency.
- Coordinated with team members to handle customer inquiries and resolve booking issues.
- Supported data entry processes for reservations to maintain updated records.
- Learned operational procedures for processing bookings and cancellations effectively.
- Provided administrative support for daily operations, ensuring seamless guest experiences.
- Maintained accurate guest records through diligent data entry and consistent database management practices.
Intake Coordinator
Nystrom & Associates, Ltd. - New Brighton
03.2021 - 05.2022
- Coordinated patient intake processes to ensure timely and accurate information collection.
- Developed and maintained communication protocols with healthcare providers and patients.
- Implemented electronic health record systems for improved data accuracy and accessibility.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Education
No Degree - Organizational Communication
UMN-Crookston
Crookston, MN12-2026
Associate of Arts - Social Media Marketing
Saint Paul College
Saint Paul, MN05-2024
Skills
- Reservation software expertise
- Data entry proficiency
- Guest relations
- Payment processing
- Telephone reservations
- Phone etiquette
- Customer service
- Press release writing
- Friendly, positive attitude
Timeline
Intake Coordinator
Nystrom & Associates, Ltd. - New Brighton
03.2021 - 05.2022
Reservations Coordinator/PBX Operator
Intercontinental Hotels Group
09.2018 - Current
No Degree - Organizational Communication
UMN-Crookston
Associate of Arts - Social Media Marketing
Saint Paul College
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