CHRISTINA UKOFIA
Minnetonka
Overview
10
10
years of professional experience
Work History
HR Recruitment Coordinator
Park Nicollet Clinics
08.2023 - Current
- Ensured timely processing of new hire paperwork including contracts, benefits enrollment forms.
- Reviewed resumes and applications, identified key skills, competencies, and experience required for open positions.
- Coordinated onboarding activities such as orientation programs or training sessions for new hires.
- Managed the recruitment process from initial contact to onboarding, ensuring compliance with company policies and procedures.
- Maintained detailed recruiting processes, candidate pipeline documentation, and hiring procedures.
- Prepared offer letters and negotiated compensation packages for candidates selected for hire.
- Submitted and tracked pre-employment background checks and investigations.
Sales Support Coordinator
OATI
12.2022 - 07.2023
- Created training PowerPoints and documents.
- Worked on and edited RFI, RFQ, RFP documents.
- Formatted and routed budgetary estimates.
- Created spreadsheet using excel.
- Sales support for 5 people on the sales team.
- Taking notes during sales presentations to clients.
Customer Service Representative
Comcast
10.2017 - 09.2022
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
Call Center Representative
IQor
10.2015 - 10.2017
- Advised customers of necessary actions and strategies for debt repayment.
- Located and monitored overdue accounts, using computers and variety of automated systems.
- Answered customer questions regarding problems with accounts.
- Arranged for debt repayment and established repayment schedules, based on customers’ financial situations.
Education
Bachelor of Science - Human Resources Management
Rasmussen University
Minneapolis, MNSkills
- Databases
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Proposal formatting
- Customer service
- HRIS
- HR sourcing
- Oracle
- Recruiting
- Talent Acquisition
- Human resources
- Proofreading
- Salesforce
- Sales
- Travel planning
- QuickBooks
- Office management
- Google Docs
- Marketing
- Analysis skills
- Editing
- Sourcing
- Underwriting
- Medical terminology
- Credit analysis
- Windows
- Manufacturing
- Typing
- ERP systems
- Operating systems
- Epic
- Negotiation
- Account management
- AMS360
Timeline
HR Recruitment Coordinator
Park Nicollet Clinics
08.2023 - Current
Sales Support Coordinator
OATI
12.2022 - 07.2023
Customer Service Representative
Comcast
10.2017 - 09.2022
Call Center Representative
IQor
10.2015 - 10.2017
Bachelor of Science - Human Resources Management
Rasmussen University