Christine Friggle
Saint Francis
Summary
My many years of customer service experience spand fields of retail sales, animal control, vetinarian services as well as business offices.
Overview
41
41
years of professional experience
Work History
Assistant Store Manager
Crocs
Albertville
08.2024 - Current
- Assisted in managing daily store operations and staffing requirements.
- Trained and mentored staff on customer service best practices.
- Coordinated inventory management and stock replenishment processes.
- Monitored sales trends to identify opportunities for improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
General Manager Animal Control Officer
American Boarding Kennels/Burnsville Animal Contro
Burnsville
05.2019 - 06.2024
- Oversaw daily operations of boarding and animal control services.
- Managed staff scheduling to ensure adequate coverage and efficiency.
- Developed training programs for new employees in animal care protocols.
- Enforced animal control regulations and ensured compliance with local laws.
- Rescued and rehabilitated stray and injured animals in the community.
- Educated the public on responsible pet ownership and animal welfare practices.
- Operated animal capture equipment safely and effectively during fieldwork.
- Documented and maintained accurate records of all animal interactions and incidents.
- Responded to emergency calls regarding dangerous or stray animals promptly.
- Documented all activities in computerized records management system.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Responded to animal control related calls and complaints from the public.
- Worked closely with local veterinarians to ensure proper care for impounded animals.
- Assisted in the capture of stray animals using humane trapping techniques.
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
- Provided instruction to staff members on proper handling techniques for various types of animals.
- Answered public inquiries, regarding animal control operations.
- Maintained files of impoundments and dispositions of animals.
Veterinary Assistant
No More Chasin' Tails
Newport News
06.2018 - 04.2019
- Assist in the preparation of animals for surgery, recover animals after surgery, clean and maintain surgical instruments.
- Prepare dog and cat kennels for the next day.
- Assisted veterinarians during examinations and medical procedures.
- Maintained cleanliness and organization of clinical areas and equipment.
- Monitored and documented animal vital signs and health status.
- Prepared surgical instruments and assisted in pre-operative procedures.
- Assisted veterinarians in examining animals.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as directed by veterinarian.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Ensured that cages were kept clean at all times.
- Released patients to owners with care directions from veterinary staff.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
Animal Care Technician II
Peninsula regional animal shelter
Newport News
11.2015 - 04.2019
- Animal Care: clean and care for animals that are in the shelter, vaccinate animals in care, monitor animals for signs of illness and behavior issues inform vet. and or upper management of any problems.
- Customer Service: assist guest in person, on phone and by electronic communications with lost, found and adoption of animals, as well as education of the public on what we do.
- Order and maintain retail inventory, order and maintain inventory of food and supplies for the shelter animals.
- Report on animal intakes and outcomes, maintain accurate animal inventory.
- Complete intake paperwork for animals brought into shelter via Animal Control, police or general public.
- Maintain a good working relationship with animal control, board of health and other employees of the 4 districts the shelter services.
- We are a high volume open admission shelter.
- Provided care and support for animals in shelter facilities.
- Maintained cleanliness and sanitation of animal living areas.
- Assisted with feeding and administering medications to various animals.
- Monitored health and behavior of animals for signs of distress.
- Educated the public on responsible pet ownership practices.
- Participated in adoption events to promote animal placement efforts.
- Collaborated with veterinary staff during routine check-ups and treatments.
- Documented animal intake, health records, and behavioral assessments accurately.
- Maintained accurate records of animal health care and treatments.
- Provided assistance in training volunteers or new employees on proper animal care techniques.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Provided client service by educating owners on essential animal care practices, answered questions and processed payments.
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
- Prepared food items for various species according to established guidelines and diets.
- Ensured proper animal housing and husbandry, including feeding, watering, sanitation, enrichment, and exercise.
- Assisted with euthanasia procedures when necessary.
- Conducted daily rounds to check the health status of each animal in assigned areas.
- Provided humane handling of animals in accordance with established protocols.
- Assisted veterinary staff with medical procedures and treatments as needed.
- Processed paperwork associated with adoptions and transfers of animals from the facility.
- Performed physical examinations on all incoming animals.
- Participated in educational programs designed to promote responsible pet ownership within the community.
- Administered medications according to prescribed schedules and monitored response to treatment.
- Collected samples such as bloodwork or fecal matter for laboratory analysis when necessary.
- Ensured that all safety precautions were taken while working with hazardous materials such as cleaning supplies.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Screened individuals interested in adopting pets.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Maintained clean and orderly play yards, kennels and cages.
- Bathed and groomed pets using gentle techniques.
- Administered medications to animals.
- Taught animals sit, stay and other basic commands.
- Socialized animals to prepare for adoption.
Veterinary Assistant
Acredale Animal Hospital
Virginia Beach
06.2014 - 05.2016
- Maintain and run the wards for all hospitalized pets, boarders.
- Assist doctors with exams, and all aspects of animal care.
- Set up and take X-rays, draw blood for labs, prepare samples for lab testing, run in house tests on Idexx machine.
- Fill prescriptions.
- Keep hospital running on time and provide support to clients.
Veterinary Assistant
Norfolk SPCA
Norfolk
09.2012 - 06.2014
- Assist the doctors with exam, assist with x-rays and develop x-ray.
- Care for hospital patients, prep animals for surgery, recover animals after surgery.
- Answer client questions with regard to surgery, and inform owners about medications proscribed by the doctors.
- Set up in house lab tests for doctors, give vaccinations, draw blood for lab testing.
Head Ward Nurse/Veterinary Assistant
Ocean County Veterinary Hospital
Lakewood
07.2009 - 09.2012
- Maintain and run the wards for all hospitalized pets, boarders and cats waiting adoption thru the Feline Friends adoption program.
- Assist doctors with exams, and all aspects of animal care.
- Set up and take X-rays/develop X-rays, draw blood for labs, prepare samples for lab testing, run in house tests on Abaxis machine.
- Keep hospital running on time and provide support to clients.
Veterinary Assistant/Receptionist
Creatures Large and Small
Bricktown
02.2005 - 07.2009
- Assist the doctor in exam room, during surgery, with x-rays also developing of x-rays.
- Reception duties: answer phone, Make appointments, call clients with test results, filing, and collect payments for services.
- Nursing Duties: care for boarders, hospital patients, monitor vitals, daily feeding and care of all animals in the hospital.
Office Assistant
Robert Half International Inc
Red Bank
01.2005 - 10.2005
- Provided temporary office help for the following company's; HNA/Trivaris, Schoor DePalma.
Customer Service
Kelly Temp Services
Red Bank
01.2002 - 01.2005
- Provided temp services of the following companies: Mary Holder Agency, By The Sea Real Estate, Horizon Blue Cross/Blue Shield, VNU Books, Makiasa Outlet, Ivy Mortgage Company, Ralph Lauren, Saint Barnabas, American General, UMDNJ-UBCH.
- Duties range from receptionist work to sales and customer service.
Customer Service Representative II
UMDNJ-UBHC
Toms River
01.2002 - 01.2003
- Front Desk, for an outpatient mental health facility, with 2 doctors and up to 5 therapists.
- Handled phone calls, set appointments, filed, data entry, and registration.
Customer Account Executive/ Project Administrator for Delinquent Accounts
Comcast Cable/ Adelphia Cable
Toms River
01.1996 - 01.2002
- As Project Administrator of Delinquent accounts it was my responsibility to monitor all outstanding debt make arrangements for payment and follow up with said arrangement if bill was not paid I sent a disconnection of service.
- At the same time I also continued my duties as a Customer account Executive maintaining a high sales record and QA status.
Animal Control Officer
Dover Township Animal Facility
Toms River
01.1987 - 01.1989
- Logged in animals that had been picked up or dropped off at the shelter, care for animals at the shelter.
- Worked with people wishing to adopted a pet, helped at the rabies clinic run by the township, conducted animal censes.
- Filled out weekly and monthly reports for the board of health, attended board of health meetings, help prepare documentation for court case's.
Animal Control Officer
Seaside Park Police Department
Seaside Park
01.1985 - 01.1987
- Held a seasonal position in Seaside Park as an animal control officer, patrolled the streets and picked up stray animals.
- Issued tickets for violations of animal laws, conducted yearly animal census, and appeared in court for the purpose of testifying in any animal disputed summons.
Education
Certification in Veternarian Assistant -
Penn Foster
Certification in Dental Assistant -
Ocean County Vocational/Technical School
Toms River, NJAS in Business/ Accounting -
Ocean County College
Toms River, NJCertification in Medical/ Dental Receptionist -
Ocean County Vocational/ Techincal School
Toms River, NJLiscense in Animal Control -
Kean College
Union, NJSkills
- Experienced
- Hospital
- Anesthesia monitoring
Additional Information
Laser certification 2011, Hill's Veterinary Nutritional Advocate 2010
Personal Information
Authorized To Work: US for any employer
Timeline
Assistant Store Manager
Crocs
08.2024 - Current
General Manager Animal Control Officer
American Boarding Kennels/Burnsville Animal Contro
05.2019 - 06.2024
Veterinary Assistant
No More Chasin' Tails
06.2018 - 04.2019
Animal Care Technician II
Peninsula regional animal shelter
11.2015 - 04.2019
Veterinary Assistant
Acredale Animal Hospital
06.2014 - 05.2016
Veterinary Assistant
Norfolk SPCA
09.2012 - 06.2014
Head Ward Nurse/Veterinary Assistant
Ocean County Veterinary Hospital
07.2009 - 09.2012
Veterinary Assistant/Receptionist
Creatures Large and Small
02.2005 - 07.2009
Office Assistant
Robert Half International Inc
01.2005 - 10.2005
Customer Service
Kelly Temp Services
01.2002 - 01.2005
Customer Service Representative II
UMDNJ-UBHC
01.2002 - 01.2003
Customer Account Executive/ Project Administrator for Delinquent Accounts
Comcast Cable/ Adelphia Cable
01.1996 - 01.2002
Animal Control Officer
Dover Township Animal Facility
01.1987 - 01.1989
Animal Control Officer
Seaside Park Police Department
01.1985 - 01.1987
Certification in Veternarian Assistant -
Penn Foster
Certification in Dental Assistant -
Ocean County Vocational/Technical School
AS in Business/ Accounting -
Ocean County College
Certification in Medical/ Dental Receptionist -
Ocean County Vocational/ Techincal School
Liscense in Animal Control -
Kean College