Christine Taylor
Minneapolis
Summary
Strategic enablement and transformation leader with deep expertise in AI adoption, content governance, and cross-functional engagement across tech, healthcare, and education sectors. Proven success building global communities of Copilot Champions and AI Ambassadors, driving behavioral change through storytelling, training, and scalable content strategy. Prosci-certified change manager with a track record of operational excellence, executive coaching, and platform integration. Passionate about fostering innovation through community engagement and ethical tech adoption.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AI Enablement Consultant
Microsoft
01.2025 - 01.2025
- Led global enablement initiatives for enterprise teams adopting AI Simulators and Microsoft 365 Copilot
- Created persona-based learning assets, newsletters, and hero stories to showcase transformation impact and drive engagement across internal communities
- Partnered with cross-functional stakeholders—including product, HR, and IT—to deliver scalable content strategy and reinforce behavioral change
- Moderated internal enablement, collected feedback, surfacing adoption barriers, aligning strategy with users
- Applied Prosci change management methodology to guide Copilot rollout, champion network activation, and self-service enablement across global teams
- Contract
Transformation & Training Consultant
ServiceNow, Inc.
01.2022 - 01.2025
- Directed cross-functional sales enablement change initiatives for enterprise platform adoption, people manager, leading sales change champion network achieving 100% adoption within 120 days for sales personas
- Developed KPI dashboards tracking 4.7/5.0 CSAT, RFP, CRM, CPQ, and CLM platforms; ensured sustained success, brand-alignment, content lifecycle governance and sunsetting strategy
- Led adoption of Copilot and Agentic AI workflows, of RFP proposal bid content, Knowledge Base Articles HR/IT content with proven integration of automated workflows
- Stakeholder engagement with Leaders, IT, Marketing, to optimize service experience with business goals
- Localized enablement content and proposal assets to support global sales teams across diverse markets and compliance frameworks
Employee Experience Consultant
Medtronic ServiceNow
01.2021 - 01.2022
- Redesigned Medtronic’s HR knowledge base articles, mapping and governing chatbot-based ServiceNow content, linking HR Legal, Workday policies, access to third-party vendor resources to improve self-service AI accessibility
- Led content strategy, defined searchable taxonomy, aligning goals with operational rigor, and business outcomes
- Applied project management methodologies tracking progress, integrating automated workflows triggering data-driven metrics to enhance system adoption, usage analytics, and service experience
- Contract
Senior Organization Change Consultant
Xcel Energy
01.2021 - 01.2021
- Led OCM adoption and communication enterprise-wide ServiceNow ITSM deployment, Agent Workspace and Employee Portal; partnered with IT, process managers stakeholders to drive adoption through enablement content and communications
- Launched an enterprise-wide Communication Strategy including newsletters per audience, for awareness, readiness, impact mapping, and phased rollout success
- Designed and governed enablement go-live, SharePoint learning assets, leveraged Change Champion Network
- Contract
Manager Point of Sale, Supplier Strategy and Revenue Management
Carlson Wagonlit Travel
01.2013 - 01.2020
- Led a global team to implement strategic content, frameworks for flight and hotel preferencing campaigns
- Achieved 40% of annual company revenue while ensuring alignment with complex legal contracts across markets
- Collaborated with suppliers, legal, and revenue stakeholders to manage contracts compliance, governing content and workflows in support of government policy adherence and continuous sunsetting strategy
Education
Bachelor’s degree - Communications
Winona State University
Skills
- Strategic Communications
- AI Adoption Coaching
- Content Lifecycle Governance
- Change Management (Prosci Certified)
- Stakeholder Enablement
- Training & Facilitation
- Cross-Functional Leadership
Certification
- Microsoft Prosci Change Management Certification
- Trimble (PeopleNet) Sales Process Training Specialist
- Barclaycard - EMEA Sales Certification Manager
- Travelport EMEA Global Sales Training Manager
- Amadeus Instructional Design & Sales Training & Sales Account Manager
Timeline
AI Enablement Consultant
Microsoft
01.2025 - 01.2025
Transformation & Training Consultant
ServiceNow, Inc.
01.2022 - 01.2025
Employee Experience Consultant
Medtronic ServiceNow
01.2021 - 01.2022
Senior Organization Change Consultant
Xcel Energy
01.2021 - 01.2021
Manager Point of Sale, Supplier Strategy and Revenue Management
Carlson Wagonlit Travel
01.2013 - 01.2020
Bachelor’s degree - Communications
Winona State University
ADDITIONAL EXPERIENCE
- Trimble (PeopleNet) Sales Process Training Specialist
- Barclaycard - EMEA Sales Certification Manager
- Travelport EMEA Global Sales Training Manager
- Amadeus Instructional Design & Sales Training & Sales Account Manager