Christopher J Mao
Rochester,MN
Summary
Dynamic healthcare professional with over 7 years of experience driving operational excellence and high-quality patient care across diverse settings. Proven track record of leading multidisciplinary teams, optimizing clinical and administrative workflows, and navigating complex, high-stress environments. Adept at fostering collaborative relationships with surgical staff, implementing evidence-based practices through innovation, and championing patient-centered care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intraoperative Neuromonitoring/Nerve Conduction Technologist
Mayo Clinic - St Mary's Campus
08.2021 - Current
- Collaborating with other multidisciplinary internal and external professionals to uphold patient standards by upgrading current policies
- Informing surgeons of neurophysiology baseline changes.
- Assisting with overseeing Neurologists to assist with EMG diagnostic studies
- Performing Ultrasounds, partnering with physical therapists, respiratory therapists and cardiologists determining abnormal muscle trends in ultrasound study.
- Training newly hired IONM Technologists
Lead Central Service Technician/Lead Linen Handler
Mayo Clinic – Methodist Campus
09.2014 - 08.2020
- Named Lead Technician October of 2015.
- Implemented Censitrac software within department collaborating with internal and external stakeholders.
- Implementation Project SEARCH. Collaborating with internal and external stakeholders to achieve empowering young adults with disabilities to be involved in the workforce.
- Maintained workflow within department organization.
- Created blueprints to guide Linen Handler routes to meet par requirements.
Server
Chesters Kitchen & Bar
10.2013 - 08.2019
- Showcased ability to multitask by taking multiple orders and fulfilling guest’s requests
- Gained effective communication skills to deescalate conflict scenarios
- Balanced complex orders to stay within large party budgets
- Fulfilled guests needs to ensure customer service is delivered in a timely manner.
- Trained new hospitality staff to high standard of guest service experience
Education
Bachelor of Science - Healthcare Leadership Administration
Winona State University
Winona, MN01.2025
Associate of Applied Science -
Mayo School of Health Sciences
Rochester 01.2021
Associate Degree in Applied Science -
Rochester Technical And Community College
Rochester 01.2019
Skills
- Team Player
- Active Listener
- Problem Solver
- Communicator
Certification
- Registered Neuromonitoring Technologists –ABRET affiliation 2025 - Present
- Registered NCS Technologist – AAET affiliation 2022 - Present
- Registered EEG Technologists – ABRET affiliation 2022 - Present
- BLS Certified 2023 - Present
Timeline
Intraoperative Neuromonitoring/Nerve Conduction Technologist
Mayo Clinic - St Mary's Campus
08.2021 - Current
Lead Central Service Technician/Lead Linen Handler
Mayo Clinic – Methodist Campus
09.2014 - 08.2020
Server
Chesters Kitchen & Bar
10.2013 - 08.2019
Bachelor of Science - Healthcare Leadership Administration
Winona State University
Associate of Applied Science -
Mayo School of Health Sciences
Associate Degree in Applied Science -
Rochester Technical And Community College
Committee & Research Involvement
Troubleshooting Scenario Team 2025 - Present
- Developing troubleshooting scenarios collaborating with Neurologists and IONM technologists for newly hired IONM technologists, students and physicians to recognize common troubleshooting flaws within department.
Subdermal Needle Committee 2024 - Present
- Co-leading the development needle competencies and upgrading current policies partnering with Operation Nurses, current IONM, Surgical Assistants to uphold high standard of patient care
Diaphragm Research 2023 - Present
- Multidisciplinary Implementation of Inspiratory Muscle Training for Mechanically Ventilated Patients: Performing Diaphragm and Rectus Abdominus Muscle ultrasounds to obtain abnormal trends in muscles
- Collaborating with PM&R Neurologists developed training ultrasound protocols for Mayo Clinic, Arizona research staff.
Project SEARCH 2014 - 2018
- Lead a strategic plan for the implementation of connecting and empowering young adults with developmental disabilities within the workforce. Assigning and training Project SEARCH applicants in Linen and Central Services daily duties.
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