Christopher Lucas
Litchfield
Summary
Dynamic professional with extensive experience in customer service and problem resolution. Proven track record of enhancing operational efficiency and customer satisfaction through strong team collaboration and adherence to safety protocols. Skilled in overseeing business operations and maintaining high service standards across diverse environments.
Overview
19
19
years of professional experience
Work History
Postmaster
United States Post Office
11.2024 - Current
- Managed daily operations, ensuring timely processing and delivery of mail and packages.
- Assisted customers with inquiries, providing information on services and resolving issues effectively.
- Operated postal equipment, including sorting machines and delivery vehicles, maintaining safety standards.
- Trained new employees on procedures and policies to enhance operational efficiency.
General Labor Construction Worker
Sonsalla Construction
06.2018 - 10.2021
- Conducted routine inspections of equipment to ensure optimal performance and safety compliance.
- Maintained clean, organized worksites to promote a safe working environment and minimize hazards.
- Assisted in ensuring accurate measurements and proper material usage for optimal resource management on projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Custom Manure Applicator
Precision Applications
03.2010 - 08.2021
- Operated precision applicator machinery to ensure accurate and efficient application of products.
- Collaborated with team to implement safety protocols, enhancing workplace safety and compliance.
- Conducted routine maintenance on equipment, minimizing downtime and optimizing operational efficiency.
- Trained new staff on best practices for applicator operation and safety standards.
Restaurant General Manager
Red Lobster
10.2006 - 03.2010
- Directed daily operations to ensure seamless service and customer satisfaction.
- Implemented training programs to enhance staff performance, safety, and retention.
- Developed and monitored budgets, reducing costs through strategic purchasing.
- Fostered positive work environment through effective communication and conflict resolution strategies.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Maintained facility and grounds to present positive image.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially negative consequences.
Education
No Degree - General Studies
West Virginia State University
Institute, WVSkills
- Safety protocol adherence
- Workload management
- Security protocol management
- Records management
- Approachable professional attitude
- Sustainable waste reduction management
- Effective team collaboration
- Customer service expertise
- Effective problem resolution
- Time management skills
- Strong verbal communication
- Adaptability to change
Timeline
Postmaster
United States Post Office
11.2024 - Current
General Labor Construction Worker
Sonsalla Construction
06.2018 - 10.2021
Custom Manure Applicator
Precision Applications
03.2010 - 08.2021
Restaurant General Manager
Red Lobster
10.2006 - 03.2010
No Degree - General Studies
West Virginia State University
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