Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Nelson

Coleraine

Summary

Dedicated support specialist with a strong focus on customer relationship management, attention to detail, and team leadership. Proven ability to document client interactions and mentor team members effectively.

Overview

9
9
years of professional experience

Work History

Positive Support Specialist Lead Float

Lutheran Social Services of MN
Grand Rapids, MN
07.2025 - Current
  • Monitored case management systems to track client progress and maintain accurate records of interactions.
  • Participated in training sessions to enhance product knowledge and improve support capabilities within the team.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Oversee and procure med distribution to clients throughout the day

Positive Support Specialist

Lutheran Social Services of MN
Grand Rapids, MN
06.2025 - 07.2025
  • Assisted clients with accessing resources and services to enhance well-being.
  • Resolved client inquiries effectively, fostering positive relationships and trust.
  • Documented case notes accurately, ensuring compliance with organizational standards.
  • Coordinated communication between clients and service providers for optimal support.

Letter Carrier

Post Office
Grand Rapids
11.2023 - 05.2025
  • Delivered mail and packages efficiently across designated routes.
  • Sorted and organized mail for accurate distribution to customers.
  • Maintained detailed records of deliveries and customer interactions.
  • Operated postal delivery vehicles while adhering to safety regulations.

Team Lead

Walmart
Grand Rapids, MN
06.2018 - 10.2023
  • Led team in achieving operational efficiency and enhancing service delivery standards.
  • Mentored staff to improve productivity and foster a collaborative work environment.
  • Streamlined inventory management processes, ensuring optimal stock levels and reducing waste.

Paraprofessional

ISD 002
Hill City, MN
01.2017 - 05.2018
  • Assisted in implementation of individualized education programs to support diverse learning needs.
  • Monitored student progress and provided feedback to enhance academic performance.
  • Supported classroom management by implementing behavioral strategies and interventions.

Paraprofessional Substitute

ISD 316
Grand Rapids, MN
10.2016 - 12.2016
  • Supported classroom instruction by assisting teachers with lesson plans and student engagement.
  • Implemented individualized learning strategies to accommodate diverse student needs.
  • Monitored student behavior and provided guidance to promote a positive learning environment.

Education

High School Diploma -

Nashwauk Keewatin High School
Nashwauk, MN

No Degree - Business Management And Marketing

Hibbing Community College
Hibbing, MN

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management

Timeline

Positive Support Specialist Lead Float

Lutheran Social Services of MN
07.2025 - Current

Positive Support Specialist

Lutheran Social Services of MN
06.2025 - 07.2025

Letter Carrier

Post Office
11.2023 - 05.2025

Team Lead

Walmart
06.2018 - 10.2023

Paraprofessional

ISD 002
01.2017 - 05.2018

Paraprofessional Substitute

ISD 316
10.2016 - 12.2016

High School Diploma -

Nashwauk Keewatin High School

No Degree - Business Management And Marketing

Hibbing Community College

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Christopher Nelson