Dynamic and results-driven professional with extensive experience in customer service and cash handling at Intercontinental Hotels Group. Proven ability to prepare beverages and manage inventory effectively while ensuring compliance with alcohol awareness protocols. Recognized for fostering positive guest relationships and maintaining high standards of service in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Bartender
Intercontinental Hotels Group
St Paul
10.2022 - Current
Stocked ice bins and coolers as needed throughout shift.
Developed good working relationships with fellow employees through effective communication.
Checked identification cards for proof of age prior to serving alcohol beverages.
Greeted customers and provided excellent customer service.
Processed payments accurately and efficiently with POS system.
Performed opening and closing duties including restocking supplies.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Remained calm and poised during busy periods, promoting great customer service to guests.
Courier
FedEx
Bloomington
01.2022 - 10.2022
Drove company vehicle to transport goods between locations safely and efficiently.
Checked contents of shipment against shipping documents prior to leaving warehouse.
Provided excellent customer service by answering questions about delivery status.
Assessed size, weight, and special handling requirements of each package.
Adhered to traffic laws while operating company vehicle according to DOT regulations.
Loaded and unloaded cargo from trucks, vans, and containers.
Delivered items to residential addresses within specified time frames.
Server
Cali Expess
Minneapolis
06.2007 - 09.2021
Followed health safety guidelines when preparing and serving food products.
Handled money transactions accurately while following company procedures for handling cash payments.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Prepared drinks according to standard recipes.
Took orders from customers accurately and in a timely manner.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Checked food before serving it to customers.
Monitored dining room for cleanliness and proper set-up at all times.
Delivered food orders promptly and courteously.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.