Christopher Santiago
Brainerd
Summary
Ready to start a new career that takes advantage of my personal skills! Highly driven, goal oriented individual with a passion for helping people. Fast learner with a knack for finding and utilizing efficient processes. Dynamic leader with proven expertise in kitchen management and staff development, notably at Border foods. Excelled in streamlining operations, enhancing customer satisfaction, and driving team performance. Skilled in food safety and fostering a culture of continuous improvement, achieving significant efficiency gains. Demonstrates exceptional multitasking, organization, and leadership, ensuring compliance with government regulations and maximizing staff potential.
Experienced with overseeing operations and maintaining high standards. Utilizes effective team leadership and organizational skills to ensure smooth daily operations. Track record of implementing efficient inventory management systems and staff training programs. Bringing positive, organized, and energetic approach to operations. Ambitious Manager with proven track record of creating successful operations, managing staff and increasing profits. Extensive experience in ordering supplies and creating innovative solutions to challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for helping people while providing quality products and care to customers.
Overview
8
8
years of professional experience
Work History
Kitchen Manager
Wings Airport Cafe
11.2023 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Utilized Microsoft Office products to schedule and receive food beverage deliveries as well as design menus to offer a variety of high quality dishes. Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Managed/Completed multiple projects simultaneously while adhering to demanding deadlines.
Kitchen Manager
Yesterdays Gone
02.2023 - 11.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
Kitchen Manager
Oak Lawn Tavern
05.2019 - 02.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
General Manager
Border Foods
11.2016 - 05.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Education
High School Diploma -
Brainerd High School
Brainerd, MN05-2005
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Staff training and development
- Inventory control
- Waste reduction
- Team collaboration and leadership
- Health code compliance
- Staff management
- Goal setting
Timeline
Kitchen Manager
Wings Airport Cafe
11.2023 - Current
Kitchen Manager
Yesterdays Gone
02.2023 - 11.2023
Kitchen Manager
Oak Lawn Tavern
05.2019 - 02.2023
General Manager
Border Foods
11.2016 - 05.2019
High School Diploma -
Brainerd High School
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