Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Wright

Inver Grove Heights

Summary

Dedicated and service‑oriented professional with experience in behavioral support, safety awareness, customer engagement, and crisis response. Skilled in de‑escalation, clear communication, and maintaining a calm, professional presence in fast‑paced environments. CPR‑certified and committed to supporting safe, respectful, and positive experiences for diverse community members.

Overview

10
10
years of professional experience

Work History

Behavioral Therapist

Health Innovations of America
09.2025 - Current
  • Delivered 1:1 direct support using Applied Behavior Analysis (ABA) techniques across center‑based, school, and community environments, ensuring client safety, engagement, and positive behavior outcomes.
  • Collected and documented accurate, real‑time behavioral and program data, supporting treatment planning and regulatory compliance.
  • Maintained clear, professional communication with interdisciplinary team members, supervisors, parents, and clients to ensure consistent care and coordinated support.
  • Ensured full compliance with organizational policies, procedures, and ethical standards, including confidentiality, safety protocols, and documentation requirements.
  • Participated in staff meetings, ongoing training, and professional development, demonstrating reliability, teamwork, and commitment to high‑quality service.

Certification

  • CPR Certified

Designated Coordinator

Quality of Life Care Services
11.2024 - 08.2025
  • Managed individual service plans (ISPs), ensuring compliance with state regulations and organizational policies.
  • Coordinated communication between interdisciplinary teams, families, and external partners to support client needs.
  • Conducted site visits, documentation reviews, and quality‑assurance checks to maintain safety and regulatory standards.
  • Trained and supported staff on policies, procedures, and best practices.
  • Responded to incidents, ensured accurate reporting, and implemented corrective actions.

Coordinator

Fraser
08.2021 - 10.2024
  • Oversee daily operations, scheduling, and staff support to ensure smooth service delivery.
  • Maintained accurate documentation and ensured compliance with organizational and regulatory requirements.
  • Communicated with clients, families, and team members to resolve concerns and coordinate services.
  • Assisted with onboarding, training, and performance expectations for staff.

Document Review Clerk

U.S. Bank
06.2021 - 08.2021
  • Reviewed, organized, and verified sensitive documents for accuracy and compliance.
  • Ensured confidentiality and adherence to data‑handling policies.
  • Identified errors or missing information and coordinated corrections with appropriate staff.
  • Maintained detailed records and supported audit readiness.

Site Supervisor

Securitas Security Services USA
09.2018 - 04.2021
  • Supervised staff, assigned duties, and ensured adherence to safety protocols and organizational policies.
  • Responded to incidents, de‑escalated conflicts, and maintained a safe environment for staff and clients.
  • Conducted inspections, monitored workflow, and ensured compliance with operational standards.
  • Provided coaching, feedback, and support to team members.

Security Officer/ Shift Lead/Security Site Supervisor

Andy Frain
03.2016 - 09.2018
  • Monitored premises to ensure safety, prevent incidents, and support a secure environment.
  • Engaged with the public professionally, providing assistance and information as needed.
  • Responded to emergencies, contacted appropriate authorities, and documented incidents accurately.
  • Led team operations during assigned shifts, ensuring tasks were completed safely and efficiently.
  • Provided guidance, support, and problem‑solving for staff throughout the shift.
  • Communicated updates, incidents, and operational needs to supervisors and incoming teams.

Education

Certificate - Health Unit Coordinator

Saint Paul College
Saint Paul, MN

Associate of Arts - Business Administration

American InterContinental University
Schaumburg, IL

Certificate - Medical Coding And Billing

Academy College
Bloomington, MN

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
06-2023

Skills

    Customer Service & Rider Support
    Safety Awareness & Emergency Response
    CPR (Certified)
    De‑escalation & Conflict Resolution
    Clear, Professional Communication
    Policy & Procedure Compliance
    Documentation & Reporting
    Working With Diverse Populations
    Team Collaboration
    Ethical Decision‑Making

Timeline

Behavioral Therapist

Health Innovations of America
09.2025 - Current

Designated Coordinator

Quality of Life Care Services
11.2024 - 08.2025

Coordinator

Fraser
08.2021 - 10.2024

Document Review Clerk

U.S. Bank
06.2021 - 08.2021

Site Supervisor

Securitas Security Services USA
09.2018 - 04.2021

Security Officer/ Shift Lead/Security Site Supervisor

Andy Frain
03.2016 - 09.2018

Certificate - Health Unit Coordinator

Saint Paul College

Associate of Arts - Business Administration

American InterContinental University

Certificate - Medical Coding And Billing

Academy College

Bachelor of Arts - Psychology

Southern New Hampshire University
Christopher Wright