CHRYSTAL CRAWFORD
Winsted
Summary
Results-driven Customer Support & Collections Specialist with 4+ years of experience in financial services, customer care, sales, and payment processing. Proven ability to handle high-volume calls, process payments, issue refunds, resolve billing disputes, negotiate payment plans, and upsell products while maintaining strict data accuracy and compliance standards. Highly adaptable remote professional with strong communication, multitasking, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Collections Specialist
Empire Cooperative
Remote work
01.2024 - 02.2026
- Conduct high-volume inbound and outbound calls to recover overdue balances while maintaining professionalism and empathy
- Process customer payments, negotiate settlements, and set up repayment plans
- Verify customer identities and maintain accurate financial transaction records
- Investigate and resolve billing discrepancies, disputes, and payment issues
- Ensure compliance with financial regulations, PCI standards, and data protection policies
- Maintain detailed account documentation in CRM systems
- Consistently meet performance, recovery, and quality targets
Client Support Specialist
Versatel Marketing
Remote work
08.2022 - 07.2023
- Managed 500+ outbound calls daily to warm leads
- Identified customer needs and delivered tailored solutions and upselling opportunities
- Maintained accurate CRM records and pipeline documentation
- Supported sales conversions and customer satisfaction goals
Customer Support & Sales Representative
Ibex Global
05.2021 - 06.2022
- Delivered high-volume voice-based customer support
- Processed payments, handled refunds, and resolved billing inquiries
- Upsold company products and service upgrades while maintaining customer trust
- Accurately documented transactions, customer interactions, and resolutions
- Maintained compliance with financial handling and data security protocols
- Consistently met quality, productivity, and customer satisfaction targets
Education
Some College -
Heart Trust Institute
LinsteadSkills
- Customer Support
- Payment Processing
- Collections & Recoveries
- Billing & Refund Resolution
- Account Management
- CRM Systems
- Compliance Awareness
- Data Accuracy
- Problem Solving
- Multitasking
Tools And Platforms
- CRM Systems (Salesforce familiarity)
- Dial Pad & Call Center Platforms
- Zendesk & Freshdesk
- Microsoft Office
- Google Workspace
Timeline
Collections Specialist
Empire Cooperative
01.2024 - 02.2026
Client Support Specialist
Versatel Marketing
08.2022 - 07.2023
Customer Support & Sales Representative
Ibex Global
05.2021 - 06.2022
Some College -
Heart Trust Institute