Chue Vue
Saint Paul
Summary
Dynamic Mobile Service Technician with a proven track record in automotive dealership environments, excelling in effective problem resolution and customer engagement. Recognized for enhancing system performance through innovative solutions and fostering strong customer relationships, contributing to high satisfaction rates. Adaptable and reliable, consistently optimizing workflows and delivering exceptional service under pressure.
Driven professional with a background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills. Ready to leverage customer service expertise and adaptability in a new role.
Overview
3
3
years of professional experience
Work History
Mobile Service Technician
Apple Autos
11.2024 - Current
- Developed strong relationships with customers, resulting in repeat business and positive feedback.
- Resolved complex technical issues with innovative solutions, ultimately enhancing overall system performance for customers
- Engage in a one-on-one meeting with the customer off-site and deliver exceptional customer service, addressing concerns and providing recommendations.
- Proactively identified potential areas for improvement within operations processes by proposing cost-effective solutions that optimized workflow efficiencies.
- Contributed significantly to achieving departmental goals related to customer satisfaction rates by prioritizing task completion based on urgency levels.
- Exercised composure under pressure and in escalated customer service scenarios.
Mobile Service Technician
Inver Grove Ford
09.2022 - 11.2024
Education
Associate of Arts - Criminal Justice
Saint Paul College
Saint Paul, MNBachelor of Arts - Finance
Metropolitan State University
Saint Paul, MN05-2027
Skills
- Collaborative teamwork
- Effective problem resolution
- Effective time management
- Problem-solving abilities
- Consistent reliability
- Active listening
- Adaptability and flexibility
Accomplishments
Employee of the Month, May 2024
Languages
English
Hmong
Thai
Timeline
Mobile Service Technician
Apple Autos
11.2024 - Current
Mobile Service Technician
Inver Grove Ford
09.2022 - 11.2024
Associate of Arts - Criminal Justice
Saint Paul College
Bachelor of Arts - Finance
Metropolitan State University
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