Chue Yee Vue
Saint Paul
Summary
Detailed-oriented professional with proven knowledge of inspections, safety assessment, and repair actions. Aiming to leverage my skills to successfully fill the Mobile Service Technician role on your team. Focused professional with experience in customer service, maintenance scheduling, and documentation. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mobile Service Technician
Apple Ford White Bear Lake
White Bear Lake, MN
11.2024 - Current
- Facilitated collaboration with mobile service advisors, parts department, and service manager to ensure precise work orders and enhance customer satisfaction.
- Achieved high customer satisfaction by conducting thorough vehicle inspections. Resolved customer questions and concerns, enhancing service experience.
- Developed customer relationships by providing on-site vehicle repair and recall services at convenient locations. Oversaw on-site vehicle repairs and recalls, enhancing customer satisfaction and trust.
- Managed submission of recall warranty claims through SSSC, enhancing operational efficiency and customer satisfaction.
- Engaged with Ford technical backline support to secure necessary recall software verification code for operational compliance.
Mobile Service Technician
Inver Grove Ford
09.2022 - 11.2024
- Collaborated with mobile service advisor, part department, and service manager to ensure accurate work orders and customer satisfaction.
- Conduct a vehicle inspection. Answered customers’ questions and concerns as needed.
- Performed routine maintenance tasks including oil changes, tire rotations, and brake inspections.
- Communicate with customers, travel to their home, work, or preferred location, and conduct vehicle repair and recalls.
- Perform recall warranty-related claim submission through SSSC.
Education
Associate of Arts -
Saint Paul College
Saint Paul, MNHigh School Diploma - undefined
Merced High School
Merced, CACertification
Ford Mobile Service Certified
Ford FSA-10 Certified
Ford Electrical Certified
Timeline
Mobile Service Technician
Apple Ford White Bear Lake
11.2024 - Current
Mobile Service Technician
Inver Grove Ford
09.2022 - 11.2024
High School Diploma - undefined
Merced High School
Associate of Arts -
Saint Paul College