Chywan Jackson
Minneapolis
Summary
Customer centric individual with over 5 years of experience delivering exceptional service and building long lasting customer relations. Proficient in handling high call volumes, resolving issues and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative(contract/Temp)
OptumHealth
09.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information regarding Gyms/workout plan.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Member services(temp/contract)
Hennepin Health
09.2024 - 11.2024
- Provide customer service via phone, addressing customer inquiries regarding eligibility, insurance benefits and medical authorizations.
- Build transportation rides for eligible members.
- Assist members in completing forms and paperwork.
Remote inbound customer service Agent(Temp/contract)
Homeward health
04.2024 - 06.2024
- Made outbound calls to patients to schedule introductory or clinical service appointments, explaining patients benefits and addressing concerns with empathy.
- Collaborate with team members to meet scheduling quotas of 75 calls per day.
- Documenting calls/conversations with members.
Customer service Representative
Allina health CEC
01.2024 - 03.2024
- Assisted patients, clinical professionals and the general public with access to healthcare services.
- Proforms scheduling and phone support of system wide navigation.
- Assist with medication refills
Education
High school diploma - undefined
Osseo Senior high School
Osseo, MnSkills
- Empathy
- Communication (written and verbal)
- Problem solving
- Time management
- Strong computer skills including outlook, teams and epic
- People person
Timeline
Customer Service Representative(contract/Temp)
OptumHealth
09.2025 - Current
Member services(temp/contract)
Hennepin Health
09.2024 - 11.2024
Remote inbound customer service Agent(Temp/contract)
Homeward health
04.2024 - 06.2024
Customer service Representative
Allina health CEC
01.2024 - 03.2024
High school diploma - undefined
Osseo Senior high School