Ciarra LeGrand
Alexandria
Summary
Dynamic professional with a proven track record in sales and customer service, notably at Certified Auto Plaza. Excelled in building rapport and utilizing strong negotiation skills to secure repeat customers and referrals. Demonstrated leadership and teamwork as a Manager/Barista and Team Lead, enhancing operational efficiency and fostering positive work environments.
Overview
8
8
years of professional experience
Work History
Car Salesperson
Certified Auto Plaza
06.2023 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Helped to secure optimal financing options for customers, ensuring a seamless purchasing process.
Manager/Barista
Dunn Bros Coffee
07.2020 - 03.2022
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Team Lead/Setup Lead
Donnelly Custom Manufacturing
09.2016 - 12.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
CNC Machine Operator
Pro Fab
01.2020 - 06.2020
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
Skills
- Strong negotiation
- Building rapport
- Sales presentations
- Persuasion techniques
- Customer service
- Friendly and enthusiastic
Languages
English
Timeline
Car Salesperson
Certified Auto Plaza
06.2023 - Current
Manager/Barista
Dunn Bros Coffee
07.2020 - 03.2022
CNC Machine Operator
Pro Fab
01.2020 - 06.2020
Team Lead/Setup Lead
Donnelly Custom Manufacturing
09.2016 - 12.2020
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