CJ Bradbury-Pridgen
Silver Bay
Summary
Dedicated professional with strong communication and advocacy skills. Experienced in guiding clients toward independent functioning while maintaining accurate records and enhancing quality of life.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Career Coach
Lake County DAC
Two Harbors
01.2026 - Current
- Facilitated client identification of career goals and development of actionable plans.
- Maintain accurate records of client progress and session notes for follow-up.
- Monitored client progress towards goals by delivering consistent feedback and motivation.
- Guided clients in mastering job tasks to enhance motivation and skill development.
- Assist clients in achieving highest level of independent functioning while receiving services.
Direct Service Professional
DRCC
Two Harbors
03.2025 - 11.2025
- Supported individuals in daily living activities and personal care to promote independence.
- Developed and led recreational activities to improve client engagement and overall satisfaction.
- Supported clients in developing social skills and building relationships.
- Documented client progress and services provided to ensure continuity of care and effective support.
- Collaborated with team members to ensure consistent client support and care.
- Provided individualized support to enhance the quality of life for individuals with special needs.
- Supported clients in community integration activities such as shopping trips, recreational outings.
- Maintained accurate documentation of services provided including progress notes and incident reports.
Internet Sales Coordinator
Honda
Gastonia
01.2011 - 02.2013
- Coordinated online sales campaigns to engage customers and increase conversion rates.
- Managed customer inquiries through email and chat platforms, ensuring timely responses to enhance customer satisfaction.
- Analyzed customer feedback to improve service quality and online experience.
- Handled customer inquiries and requests for information regarding internet sales process, facilitating informed decision-making.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
Dispatcher
Time Warner Cable
Charlotte
08.2006 - 10.2010
- Coordinated daily dispatch operations for service technicians across multiple regions.
- Managed scheduling and routing of service calls to optimize technician efficiency.
- Monitored real-time service status using company-specific tracking software for updates.
- Maintained accurate records of dispatch activities in electronic databases for reporting.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Bill Collector
Park Dansen
Gastonia
01.2003 - 08.2006
- Resolved billing disputes and payment issues through effective communication with customers.
- Maintained accurate records of all collection activities and customer interactions.
- Collected overdue payments from clients to ensure timely cash flow.
- Created payment plans for clients facing financial difficulties to support debt recovery efforts.
- Managed follow-up on unpaid invoices to ensure full resolution and prompt payment.
- Processed incoming payments from customers according to company policies and procedures.
Customer Service Representative
Time Warner Cable
Gastonia
05.1999 - 11.2002
- Assisted customers with service inquiries and account management.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on product features and services.
- Processed billing inquiries and payments efficiently.
- Resolved technical issues for cable and internet services.
- Resolved complex problems by coordinating with other departments to deliver effective solutions for customer needs.
- Collaborated with team members to identify and implement strategies that improved customer satisfaction.
- Documented customer interactions in company database to ensure accurate record-keeping.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Arts - Psychology
Gaston College
Dallas, NCSkills
- Advocacy strategies
- Community engagement
- Effective communication
- Professional ethics
- Administrative tasks
- Computer proficiency
- Data entry
Certification
- First Aid and CPR
- PCA/CFSS Worker
- Protecting the Rights of the Child in Humanitarian Situations
- Human Rights Consultant
Timeline
Career Coach
Lake County DAC
01.2026 - Current
Direct Service Professional
DRCC
03.2025 - 11.2025
Internet Sales Coordinator
Honda
01.2011 - 02.2013
Dispatcher
Time Warner Cable
08.2006 - 10.2010
Bill Collector
Park Dansen
01.2003 - 08.2006
Customer Service Representative
Time Warner Cable
05.1999 - 11.2002
Associate of Arts - Psychology
Gaston College