Clarissa Allard
Administrative Assistant
MINNEAPOLIS
Summary
Detail-oriented Public Sector Administrative Professional with over 7 years in government operations. Expertise in calendar management, data integrity, and managing 250+ sensitive records daily. Strong background in compliance and handling confidential documentation. Combines operational efficiency with strategic leadership to enhance program organization and compliance.
Overview
8
8
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Ramsey County Financial Assistance Services
08.2022 - Current
- Collaborated with team members to clear backlog of confidential documents by providing rapid-response scanning and indexing support during high-demand periods
- Streamlined department workflows by accurately indexing and routing over 250 documents through Laserfiche/CaseWorks per day and over 500 documents on a weekly basis.
- Verified case information using state and county databases and ensured documents were attached to correct client profiles
- Utilizing state and county databases to verify case information and establishing that documents are attached to the correct client profile
FRONT DESK ASSOCIATE
Courtyard Minneapolis West/CSM Corporation
05.2018 - 09.2022
- Directed check-in and check-out cycle, ensuring professional and efficient service for all arriving and departing guests.
- Utilizing property management systems such as FOSSE and PMS to handle reservations, blocking rooms based on guests preferences and managing secure payment processes.
- Acted as first point of contact for guest concerns, coordinating with housekeeping and engineering to resolve issues promptly.
- Provide recommendations around the area for dining or entertainment to enhance the guests' experience.
HUMAN RESOURCES ASSOCIATE
Pinnacle Services
05.2022 - 07.2022
- Scheduled and facilitated interviews for residential support services department, enhancing candidate selection for DSP and Program Manager roles.
- Served as primary contact for employee inquiries, fostering clear communication and support.
- Maintained secure and confidential employee records in compliance to HIPAA regulations.
- Managed collection and verification of required state and federal documents for background check clearances, ensuring compliance and timely processing.
REFERRAL/INTAKE SPECIALIST
Ramsey County Housing Stability Department
08.2020 - 05.2022
- Participated in team meetings to continuously update management about the services that the homeless population was receiving.
- Maintained accurate and confidential client records through the databases used (HMIS, Sharepoint and Microsoft Excel).
- Provide expert guidance and direct referrals to emergency shelters and inform social workers about the Ramsey County Shelter Program and how the process works.
- Perform intakes that include required documentation for admission, explaining program expectations and identifying referral needs.
- Coordinated with management and social workers to streamline the referral process, enhancing service delivery for clients.
Education
Bachelor's Degree - Organizational Leadership
Hamline University
Saint Paul, MN08-2025
Associates Degree - Liberal Arts
Anoka-Ramsey Community College
Coon Rapids05-2018
Skills
- Microsoft Suite expertise
- (Word, Excel, PowerPoint, Outlook, Microsoft Teams, etc)
- Word processing expertise
- 6 years of Data Entry Experience (systems include: HMIS, MAXIS, MMIS, FOSSE, PMS,
- Laserfiche, SharePoint, Caseworks)
- 5 years of Customer Service experience
- 5 years of Confidential document handling
- 3 years of Clerical Experience
- Human Resources Support
- Interpersonal skills
- Quick technology adaptation
- Strong Organizational Skills: Detail-oriented,
- Time management, communication,
- prioritization, etc
- Calendar management
Timeline
ADMINISTRATIVE ASSISTANT
Ramsey County Financial Assistance Services
08.2022 - Current
HUMAN RESOURCES ASSOCIATE
Pinnacle Services
05.2022 - 07.2022
REFERRAL/INTAKE SPECIALIST
Ramsey County Housing Stability Department
08.2020 - 05.2022
FRONT DESK ASSOCIATE
Courtyard Minneapolis West/CSM Corporation
05.2018 - 09.2022
Bachelor's Degree - Organizational Leadership
Hamline University
Associates Degree - Liberal Arts
Anoka-Ramsey Community College