Claudia Vold
Saint Paul
Summary
Dynamic administrator with a proven track record at Minnesota Star Tribune, excelling in database management and customer service. Successfully implemented a new inventory system, enhancing operational efficiency. Resourceful and analytical, I thrive in project coordination and stakeholder engagement, driving continuous improvement and delivering impactful results.
Overview
9
9
years of professional experience
Work History
Administrator
Minnesota Star Tribune
02.2019 - Current
- Maintained personnel records and updated internal databases to support document management.
- Completed invoicing for proper accounting and billing of customers.
- Worked with management and other departments to implement new warehousing inventory system.
- Contacted customers to resolve service issues due to changes in shipping process.
- Implemented training system for drivers to maintain compliance with DOT regulations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Aided in management of drivers.
Sales Floor Team Member
Target
08.2017 - 02.2019
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked to stock items in store room for prompt retrieval at a later time.
Produce Team Member
Lunds & Byerlys
05.2016 - 09.2017
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Pleasantly greeted customers and provided prompt and courteous service.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Education
Bachelor of Arts - Political Science
Winona State University
Winona, MN01-2016
Skills
- Customer service
- Time management
- Strategic planning
- Stakeholder engagement
- Project coordination
- Technical documentation
- Database management
- Administrative support
- Recordkeeping and file management
- Resourceful and analytical
- Honest and ethical
- Reporting and documentation
- Client communication
- Continuous improvement
- Task delegation
- Inventory control
Timeline
Administrator
Minnesota Star Tribune
02.2019 - Current
Sales Floor Team Member
Target
08.2017 - 02.2019
Produce Team Member
Lunds & Byerlys
05.2016 - 09.2017
Bachelor of Arts - Political Science
Winona State University
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