Clayton Alborn
Silver Bay
Summary
I'm a hardworking individual who has worked very hard to get where he is at in life. I focus on meeting/exceeding the budget and sales projections given to me, while maintaining an approachable and fun personality stature to everyone around me. I show poise and professionalism in everyday/stressful situations which I can attribute to 10 years of customer service, event planning, bartending, serving, managing restaurants/bars, liquor stores and sales for Anheuser-Busch. Im looking to take the next step in my career and join the great team at the Silver Bay Municipality. I believe i can help grow the support of the community of Silver Bay and make it great to the best of my abilities. In hiring me you would be getting a well rounded professional from all aspects of the service industry., which could greatly compliment Han's managing skills. Together we would increase the output of what the Silver Bay Municipality is capable of.
Overview
9
9
years of professional experience
Work History
Service Bartender/Server/Cook Helper
Cove Point Lodge
06.2015 - 02.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
- Prepared beverages and filled food orders for customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
Restaurant Bar Manager
Trestle Inn Food And Saloon
02.2018 - 10.2019
- Made drink specials to reach out to the local crowd around the trestle and kept the favorites reasonably priced. While still meeting the correct sales point without losing customers over the price.
- Hosted multiple events which include the John Beargrease sled dog race, the Finn-Minster dog show, live bands, weddings, bingo nights and many others.
- Hand counted the till each night personally without mistakes.
- Learned and used tax sheets correctly without losing cost of alcohol/ food items.
- Insightful knowledge of history of the building/area which creates topics and conversation amongst guests, which leads to good confident service and workplace knowledge.
- Correctly staffed, trained, and scheduled employees on a week to week basis.
- Sue Butler Rian gave me a chance to run one best bars around I was only 26 and I took full advantage of it. It was my first managing opportunity and if it was closer to home I'd still be there, I can never thank her enough for what she did for me and the fun/work that we did out there on a constant basis is incredible
Restaurant Bar Manager
Cove Point Lodge
10.2019 - 04.2021
- Recruited, hired and trained staff on bar practice, customer service standards and productivity, to ensure consistent quality to each customer we serve.
- Maintained high standards of customer service by training staff correctly.
- Increased profits with enhanced pricing adjustments to not only meet the price point, but to also exceed sales for the budgeted month.
- Created daily specials and beverage promotions to exceed the daily sales goal.
- Created a fun yet disciplined work environment that carries over into the customer service side of things which makes for a good atmosphere.
- Made monthly schedules to ensure we have the proper amount of staff, while not going over budgeted wages.
- Placed orders and also kept inventory for both food and liquor distributors weekly, to ensure consistent products for each guest without sacrificing quality or running out.
- Enhanced sales by promoting daily food and drink specials with creative menu selections.
- Improved customer service rankings by resolving issues quickly and accurately.
Municipal Manager
The Green Door
04.2021 - Current
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement which has lead to an increase of sales around $100,000 dollars over the best sales year ever back to back years.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and coordinated comedy shows, live music, and events that are based around local tradition and heritage all while developing a social media presence to bring back popularity to The Historic Green Door.
Beer Sales Representative
C & L Distributing Anheuser-Busch
08.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Education
GED -
G.E.D. Plus Program "National Guard"
Little Rock, AR09.2012
Skills
- Liquor, Wine, and Local & Domestic Beer knowledge
- Budgeting
- Scheduling
- Cost/ waste controls
- Safe food and drink handling
- Mixology expertise
- Management experience
- Local Knowledge
- Great work attendance history
- Fun and creative ideas to help drive sales
- Great personality, and a natural leader
- Special Event Planning
- Daily Operations Management
- Sales expertise
- Relationship Building
- Product and service knowledge
- Strategic Planning
- Account Management
- Sales Forecasting
- Records Management
- Product Knowledge
- Inventory Management
- Teamwork and Collaboration
- Time Management
- Reliability
- Conflict Resolution
- Sales process
- Goal Setting
- Sales strategy
Timeline
Beer Sales Representative
C & L Distributing Anheuser-Busch
08.2023 - Current
Municipal Manager
The Green Door
04.2021 - Current
Restaurant Bar Manager
Cove Point Lodge
10.2019 - 04.2021
Restaurant Bar Manager
Trestle Inn Food And Saloon
02.2018 - 10.2019
Service Bartender/Server/Cook Helper
Cove Point Lodge
06.2015 - 02.2018
GED -
G.E.D. Plus Program "National Guard"
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