Summary
Overview
Work History
Education
Skills
Timeline
Generic

Codey Wadding

Saint Paul Park

Summary

Saltwater hobbyist with 18 years of experience, specializing in multiple product lines. Knowledgeable about current trends and innovations in the hobby. Proven track record in customer support, focusing on onboarding and warehouse operations.

Overview

14
14
years of professional experience

Work History

Customer Service Trainer

Aperture Pet and Life
Golden Valley
10.2019 - Current
  • Assisted in maintaining high levels of employee engagement throughout the training process by incorporating interactive activities and group discussions into each session.
  • Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
  • Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
  • Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
  • Stayed up-to-date on industry trends and advancements, incorporating new customer service strategies into the training curriculum as needed.
  • Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.

Electrician

IBEW Local 343
04.2018 - 10.2019
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
  • Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.

Customer Service Representative

Sears
11.2016 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Store Manager

Family Dollar
04.2011 - 02.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Diploma -

Park High School
Cottage Grove, MN
08.2007

Skills

  • Task Delegation
  • Quality Control
  • Staff Training
  • Call Monitoring
  • User Support
  • New Hire Orientation
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Sage
  • Magento 2

Timeline

Customer Service Trainer

Aperture Pet and Life
10.2019 - Current

Electrician

IBEW Local 343
04.2018 - 10.2019

Customer Service Representative

Sears
11.2016 - 03.2018

Store Manager

Family Dollar
04.2011 - 02.2015

High School Diploma -

Park High School

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Codey Wadding