Cody Hood
West St. Paul
Summary
Dynamic professional with a solid background in staff management and performance monitoring. Skilled in crisis resolution and quality assurance, consistently driving operational excellence while fostering a collaborative team environment to achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Manager
Spin The Planet Enterprises
Oakdale
08.2021 - 07.2025
- Trained new staff on company policies and operational procedures.
- Oversaw daily operations to ensure adherence to safety standards.
- Managed inventory levels and coordinated supply chain logistics effectively.
- Resolved customer inquiries and escalated issues promptly for resolution.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
High School Diploma -
Saint Croix Lutheran Adademy
Minnesota05-2023
Skills
- Staff training
- Inventory management
- Customer service
- Compliance enforcement
- Crisis management
- Operations oversight
- Team building
- Performance monitoring
- Conflict resolution
- Strategy development
- Employee recruitment
- Task delegation
- Quality assurance
- Record maintenance
- Supply chain coordination
- Performance evaluations
- Strategic planning
- Staff management
- Cross-functional teamwork
- Shift scheduling
- Decision-making
- Negotiation
- Schedule preparation
- Staff training and development
- Expense tracking
- Time management
Timeline
Manager
Spin The Planet Enterprises
08.2021 - 07.2025
High School Diploma -
Saint Croix Lutheran Adademy