Cody Lensing
Nicollet
Summary
Experienced in managing fleet and personnel operations, efficient Dispatcher with proven track record of effectively coordinating staff and resources for strong communication. Building strong relationships with customers and employees to foster positive and productive work environment. Expertise in managing operations and commitment to exceptional customer service, confident in ability to contribute to organization success.
Overview
14
14
years of professional experience
Work History
Senior Sales Associate/Shift Lead
360WOWINC
06.2020 - 11.2024
- 40+ hours weekly with mandatory overtime
- Shifts are 8-14 hours
- Physically demanding work, often loading roughly 4,000 pounds daily
- Items varied in size and often were moved through difficult locations
- Worked directly with environmental services
- Experience in sales and customer relations
- Sales accumulate to about $50,000 monthly
- Senior sales lead and trainer for new hires and potential sales leads
- Trained all new shift leads in their office role
- Thrive in customer service settings
- Customer satisfaction ranked in the top 5 for all of my tenure
- 2+ years of dispatch experience in the Twin Cities and surrounding area
- Familiarity with Excel, Salesforce, Samsara, Field Service, and Square
- Reviewed 50-120 transactions for inconsistencies and inaccuracies, then corrected them
- Worked directly with National and commercial clients
- Create daily schedules, assign routes, assign trucks, and create consolidation plans
Direct Support Professional
Harry Meyering Center
08.2011 - 06.2020
- Full-time overnight position, working with individuals with developmental and intellectual disabilities
- Worked roughly 40-60 hours a week, mostly being overnights
- Assisted with hygienic care such as bathing and oral cares
- Administered medications, some being controlled
- Responsible for safe transportation to and from work, appointments, and recreational activities
- Staff was responsible for the cleanliness/tidyness of the locations and had to complete daily checklists certifying their completion
- Worked directly with individuals all through Covid, amplifying job responsibilities
Cashier/Front End Supervisor
Cash Wise
07.2010 - 08.2011
- Employee of the Month
- Coordinating employees and assisting customers
- Efficient and exceptional performance numbers
Education
Associate - Add field of study
South Central College
Mankato, MN02.2020
Skills
- Medication Administration
- Caregiving
- Cash handling
- Customer service
- Sales
- Crew management
- Management
- Cash register
- Home care
- Communication skills
- Staff training
- Care plans
- Vital Signs
- Leadership
- Team management
- Social Work
- Developmental Disabilities Experience
- Continuous integration
- Dispatching
- Sales management
- Excel
Timeline
Senior Sales Associate/Shift Lead
360WOWINC
06.2020 - 11.2024
Direct Support Professional
Harry Meyering Center
08.2011 - 06.2020
Cashier/Front End Supervisor
Cash Wise
07.2010 - 08.2011
Associate - Add field of study
South Central College
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