- Crafting and DIY Projects
- Outdoor Exploration
- Reading
- Paleontology
- Watching Movies and TV Shows
Colby Brockberg
Eagan
Summary
Friendly and approachable, with natural ability to make people feel welcome and valued. Possesses solid understanding of hospitality principles and customer service excellence, with strong communication and problem-solving skills. Love working with people and creating long lasting memories.
Overview
2
2
years of professional experience
Work History
Guest Experience Host
Merlin Entertainments Group Ltd.
Bloomington, MN
07.2023 - 02.2024
- Welcomed guests, providing exceptional service and addressing inquiries to enhance visitor satisfaction.
- Assisted in managing guest flow during peak times, ensuring smooth operations and timely entry.
- Collaborated with team members to maintain cleanliness and organization of designated areas throughout the venue.
- On weekends would perform in a mascot suit greeting and entertaining guests.
- Used a microphone to educate guests on animal facts throughout the aquarium.
Rink Attendant
City of Eagan
Eagan, MN
11.2024 - 03.2025
- Assisted in daily ice rink operations, ensuring optimal conditions for recreational activities.
- Implemented safety protocols, promoting a secure environment for all visitors.
- Helping with any potential concerns from guests.
Guest Experience Host
Merlin Entertainments Group Ltd.
Bloomington, MN
05.2025 - 08.2025
- Same as before
Education
Bachelor of Science - Geoscience
East Tennessee State University
Johnson City, TN05-2029
Skills
- Strong empathy
- Exceptional communication
- Dependable
- Memory retention
- Cooperation
- Public Speaking
- Friendly
- Positive Attitude
- Problem Solving
Accomplishments
- Designed and conducted a well-received lesson regarding bat conservation for a full classroom of Yinghua Academy students in 04/2025.
- Designed and conducted a multi-hour lesson plan for a smaller group of students in 05/2024
Interests
Timeline
Guest Experience Host
Merlin Entertainments Group Ltd.
05.2025 - 08.2025
Rink Attendant
City of Eagan
11.2024 - 03.2025
Guest Experience Host
Merlin Entertainments Group Ltd.
07.2023 - 02.2024
Bachelor of Science - Geoscience
East Tennessee State University