Colin Fowler
Minnetonka
Summary
Results-driven Service Advocate with a proven record of exceeding service goals and enhancing customer satisfaction. Skilled in effective communication, problem-solving, and teamwork, contributing to improved customer engagement and satisfaction ratings.
Overview
4
4
years of professional experience
Work History
Service Advocate
Target
Minnetonka
08.2022 - Current
- Engaged customers to identify needs and resolve issues, enhancing overall satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer issues through clear communication and problem-solving, fostering positive customer relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Ensured all service requests were completed within established timelines while meeting quality standards.
- Engaged customers through friendly interactions to enhance the shopping experience.
- Trained new team members in customer service practices and store operations to ensure consistent service delivery.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Some College (No Degree) - Exercise Science
Normandale Community College
Minneapolis, MN04-2026
Skills
- Customer service
- Customer service excellence
- Transaction processing
- Effective communication
- Verbal and written communication
- Active listening
- Problem solving
- Decision-making skills
- Time management
- Task prioritization
- Multitasking Capability
- Work prioritization
- Attention to detail
- Teamwork and collaboration
- Teamwork skills
- Cultural sensitivity
- Team building
- Employee training
- Resourcefulness
- Goal setting
- Professional demeanor
- Multitasking Abilities
- Interpersonal skills
Affiliations
Three years of personal weight training experience; Actively assists friends and gym acquaintances with targeting goals and support to achieve them.
Timeline
Service Advocate
Target
08.2022 - Current
Some College (No Degree) - Exercise Science
Normandale Community College