Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Colleen Conley-Brusven

Administrative Assistant
Rothsay,MN

Summary

A detail-oriented administrative professional with focus on effective records management. Known for maintaining organized and efficient filing systems. Highly reliable team player with knack for adapting to dynamic work environments and prioritizing tasks. Brings strong organizational skills and methodical approach to documentation. Has a knack for organization, cleanliness and efficiency. Skilled in copying, faxing, and sorting material in accordance to the filing system being used. Adept at handling incoming calls and communications through email.

Overview

34
34
years of professional experience

Work History

Records Technician

City of Fergus Falls Police Department
06.2005 - 07.2025
  • Supported internal investigations by promptly locating and providing relevant documents upon request.
  • Updated records with new information.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Utilized document imaging software to index, store and retrieve records.
  • Followed confidentially regulations to maintain privacy.

Administrative Assistant/Licensed Insurance Agent

Rohde Insurance Services
02.2003 - 06.2005
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Collected premiums on or before effective date of coverage.

Footwear Department Manager

Footstar at Kmart
11.1999 - 02.2003
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Addressed customer inquiries professionally, resolving issues efficiently to maintain brand reputation.
  • Oversaw staff scheduling, balancing business needs with employee preferences to minimize turnover rates.
  • Managed inventory levels, ensuring optimal stock availability and minimizing excess items.

Long Term Substitute Elementary Teacher

Underwood Public School
01.1999 - 05.1999
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Scheduled and directed field trips and hands-on activities to foster student learning and creativity.
  • Enhanced student motivation and participation through the development of diverse, hands-on learning experiences.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Built positive relationships with parents to involve families in educational process.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Integrated technology and multimedia tools into lessons to enhance student learning.

Cashier/Sales Associate

Kmart
06.1991 - 12.1998
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Bachelor of Arts - Elementary Education

Valley City State University
Valley City, ND Held At NDSU Campus, Fargo, ND
05.2001 -

Bachelor of Arts - General Education

Fergus Falls Community College
Fergus Falls, MN
05.2001 -

Skills

Clerical skills

Phone answering

Computer operations

Data entry

Self motivation

Verbal and written communication

Attention to detail

Professionalism

Interests

  • Music
  • Reading
  • Camping
  • Drawing and Painting
  • Photography

Timeline

Records Technician

City of Fergus Falls Police Department
06.2005 - 07.2025

Administrative Assistant/Licensed Insurance Agent

Rohde Insurance Services
02.2003 - 06.2005

Bachelor of Arts - Elementary Education

Valley City State University
05.2001 -

Bachelor of Arts - General Education

Fergus Falls Community College
05.2001 -

Footwear Department Manager

Footstar at Kmart
11.1999 - 02.2003

Long Term Substitute Elementary Teacher

Underwood Public School
01.1999 - 05.1999

Cashier/Sales Associate

Kmart
06.1991 - 12.1998

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Colleen Conley-BrusvenAdministrative Assistant