Colton Bury
Blaine
Summary
Dedicated, hardworking restaurant management professional for Raising Canes with extensive daily planning and operations experience. Skilled in staff training and development. Skilled in labor and food cost control, I effectively resolved complaints and enhanced service quality, fostering a loyal customer base. Adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Canes Chicken Fingers
10.2023 - Current
- Conducted Daily Food Safety Audit's to ensure food safety was being followed as well as checking on the conditions of equipment in the restaurant to address any malfunctions as soon as possible as well as Bi-Weekly What We Do (Quality of food and Cleanliness), How & Why (Safety and Cash handling Procedures), and Regulatory (Conditions of tools and Crew Safety) Audits
- Promoted positive atmosphere and went above and beyond to deliver amazing hospitality to every and all customers
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Assisted in First interviews for my Salary managers of possible Crew by asking them about their availability as well as previous work experience.
- Completed Weekly Smallwares Audit's to make note of what we are low on or have too much on and ordering as needed as well as the condition of items and then making plans to avoid further deterioration or current and future items.
- Placed truck orders for product through adjusting pars for customer traffic to ensure we would have enough to serve our customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Handled customers complaints and concerns quickly and smoothly whether it was through listening to them, Refunding the missing items, and Offering coupons to maintain SRC (Same Restaurant Customer) and keep the customer returning.
- Motivated Crew through celebrating small and large wins to preform at peak efficiency.
- Frequent use of Excel and Outlook to send End of shift recaps about events from the shift and goals that had been set for that shift.
- Effective use of customer traffic and forecast to make smart decisions for Labor to either add of cut hours.
Crew Member
Raising Canes Chicken Fingers
09.2021 - 10.2023
- Learned the difference between the products and how to describe them to properly sell to customers as well as answer any questions.
- Trained New Hires in different zones such as the Front Counter, Drive Thru, and Kitchen on Food safety, Quality, and Proper cleanliness and sanitization standards
- Provided excellent customer service by greeting customers and meeting quality expectations as well as fixing any quality issues that would arise from Customers
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas effectively while providing excellent service and achieving goals on shift.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MNSkills
- Team management
- Passion for customer satisfaction
- Labor and food cost control
- Point of sale (POS) system operation
- Complaint resolution
- Shift management
- Customer service best practices
- Employee retention
- Kitchen oversight
Accomplishments
- Supervised team of 70 Crew members with on average 10 or more on shift.
- Improved overall satisfaction of customers through coaching and setting small goals that we would increase week by week once the Crew knew we could achieve it.
- While I was in development as a Crew member into becoming a Manager my Restaurant was making 40K a week to when I had gotten out of training I was able to boost those sales up to 98K every week through coaching our Crew and motivating them to work to the best of their ability.
- While in position as a Crew member retention was a big issue that I was then able to impact through becoming a Certified trainer and setting a positive example for those around me and promoting an welcoming environment which was then improved tenfold once I had become an Restaurant Manager.
Certification
- Certified Trainer, Raising Canes - Dec 2021 - Oct 2023
- Bird Specialist, Raising Canes - July 2022 - Oct 2023
- ServSafe Certified, Raising Canes - June 2024 - Current
Timeline
Restaurant Manager
Raising Canes Chicken Fingers
10.2023 - Current
Crew Member
Raising Canes Chicken Fingers
09.2021 - 10.2023
High School Diploma -
Coon Rapids High School