Connor Erickson
Rochester
Summary
Dynamic and adaptable professional with a proven track record at Mayo Clinic, excelling in emergency response and safety protocols. Recognized for exceptional customer service and clear communication, I effectively manage high-stress situations while maintaining a professional demeanor. Proficient in report writing and security procedures, I thrive in collaborative environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Mayo Clinic
01.2024 - Current
- Acted quickly during emergency situations to cultivate an environment of safety.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Became proficient with my knowledge and application of company polices and procedures across a myriad of high-stress situations.
Team Member
Caribou Coffee
08.2020 - 01.2024
- Engaged in direct customer communication and service while performing duties
- Memorized Caribou Beverage Recipes, with the adaptability to complete custom orders
- Fulfilled expectations of additional tasks when short staffed
- Performed daily machine operation and maintenance
- Maintained professional appearance and clean work environment
Custodian
D&M Industrial Cleaners
06.2016 - 11.2019
- Applied appropriate cleaning procedures based on requirements of location
- Achieved Security Clearance to access specialized areas across three locations
- Responsible for multiple team access cards
- Preformed duties independently, as well as part of a team based on location
- Engaged in direct customer service while performing duties
Education
High School Diploma -
Century High School
Rochester, MNSkills
- Customer Service
- Clear Communicator
- professional
- Confident
- receptive to feedback
- Adaptable
- De-escalation
- Empathetic
- Trainable
- Detail-oriented
Certification
- Certified Suspicion Indicators Recognition & Assessment (SIRA) Practitioner, Rozin Security - January 2025
Timeline
Security Officer
Mayo Clinic
01.2024 - Current
Team Member
Caribou Coffee
08.2020 - 01.2024
Custodian
D&M Industrial Cleaners
06.2016 - 11.2019
High School Diploma -
Century High School