Connor Spencer
Circle Pines
Summary
Dynamic Plumbing Sales Assistant Manager with a strong background in enhancing customer experiences. Expertise in training teams and managing inventory effectively. Committed to driving sales through personalized service and strategic problem-solving.
Overview
2027
2027
years of professional experience
Work History
Plumbing Sales Assistant Manager
Menards
Blaine, MN
08.2020 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory records using point-of-sale systems, ensuring stock availability.
- Trained new sales associates on store policies and customer service protocols, improving team performance.
- Analyzed sales trends to provide insights for inventory replenishment and merchandising strategies.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed employee schedules to maximize productivity while maintaining labor cost controls.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Guided customers in selecting plumbing products based on needs and preferences.
- Developed product knowledge through ongoing training and industry research.
Cashier
Dairy Queen Grill & Chill
Blaine, MN
2018 - 2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Assisted customers in selecting menu items, providing excellent service and support.
- Handled cash, credit card payments, and provided accurate change to customers.
- Prepared food items according to company standards, ensuring quality and safety compliance.
- Maintained cleanliness of work areas, adhering to health and safety regulations consistently.
- Monitored inventory levels, notifying management of low stock to ensure product availability.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
High School Diploma -
Blaine High School
Blaine, MN2020
Skills
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Complex Problem-solving
- Attention to detail
- Product knowledge
- Inventory and stocking
- Team supervision
- Customer relationship management
- Order fulfillment
Languages
English
Timeline
Plumbing Sales Assistant Manager
Menards
08.2020 - Current
Cashier
Dairy Queen Grill & Chill
2018 - 2020
High School Diploma -
Blaine High School