Constance Campbell
Mounds View
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and company objectives. Decisive and hardworking leader skilled in making proactive, insightful decisions for the company, customers, and clients. Prepared to leverage 18 years of progressive Property Management experience to positively impact business operations.
Overview
16
16
years of professional experience
Work History
Regional Manager
Student Housing Property Management, Atlanta-Peak Campus Management
2015.12 - Current
- Monitor work and professional growth of all employees
- Manage customer service program of all staff members
- Maintain knowledge of product and competitive set, adjust pricing and strategic market efforts accordingly
- Oversee 4-6 properties at a time
- Employ qualified associates
- Establish and implement leasing, revenue, and overall NOI goals
- Manage 40+ employees
- Oversee property renovations
- Ensure under 1% delinquency
- Achieve favorable NOI YOY on multiple assets with 3-10% growth
- Established 100% economic/physical occupancy in 2022 on all assets in portfolio
- Direct efforts to implement sales Analyze and evaluate financial statements
- Communicate with owners daily Prepare and present annual budgets
- Oversee 13 retail spaces and communicate with asset management and owners on contracts, CAM, utilities, capital expenditures, and day to day operations
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Developed promotional plans to complement national sales initiatives.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Oversee turn procedure/move-out and move-in
- Conduct quarterly property inspections, assess and deliver as necessary to site staff
- Ensure on-site teams follow policy
- Train and evaluate employees
- Forecast property level cash flows
- Complete and analyze property, capitalization, Increase resident retention operational and financial data
- Manage vendor relationships
- Negotiate contracts and major purchases
- Direct efforts to implement marketing plans
- Increase revenues on an annual basis from 3%-29% YOY.
- Establish partnerships with ownership and assetm management groups.
- Overseen 14 different properties and markets within tenure.
- From 2021-2022 increased overall revenue in portfolio by 29% YOY variance, which is $3,969,066.
- Member of innovative committee, creating and evolving company initiatives
- Collaborative team member working with multiple committees throughout company
- Mentor new Regional Managers
Property Manager
Student Housing Property Management, Minneapolis/St. Paul
2010.09 - 2015.12
- Manage accounts payable
- Manage accounts receivables
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and resident outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of property staff.
- Complete annual budget Implement new programs and processes
- Forecast property level cash flows
- Achieve 99% occupancy
- Complete weekly payroll
- Prepare annual business plan and budget
- Train and evaluate all employees
- Complete and analyze operational data
- Hire site level employees
- Analyze and review budget comparisons
- Consult and advise personnel issues
- Implement marketing strategies
- Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
Property Manager
Conventional Property Management, Village Green
2008.03 - 2009.09
- Track leases, traffic, and take appointments
- Increase resident relations
- Employ qualified employees
- Provide motivation for all staff members
- Process evictions
- Audit leases
- Monthly rent collection
- Provide monthly market comparisons
- Reduce expenses, increase income
- Conduct move-in and move-out process
- Property Outreach/Marketing
- Produce monthly owners report
- Implement annual budgets
- Prepare weekly comp studies
- Complete site employee payroll
- Compute all properties invoices
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Prepared specifications, solicited bids and approved subcontracts for building services.
Education
Bachelor of Science Degree - Accounting and Business Management
Metropolitan State University
St. Paul, MinnesotaAssociate in Applied Science Degree - Office Administration
Minneapolis Business College
Roseville, MinnesotaReal Estate Continuing Education -
MHA
2023
Minnesota Real Estate License October -
Grace Hill
2023
IREM Certification - IREM Real Estate Certification
Institute of Real Estate Management
Minneapolis06.2006
Skills
- Computer Skills
- Goals and Performance
- Customer and Vendor Relations
- Staff Management
- Database Management
- Marketing Leadership
- Wellness Strategies
- Strategic Vision
- Asset Control
- Profit and Loss
- Retail Knowledge
- Operational Management
Accomplishments
- 7 consecutive years of Diamond Club Status
- Regional Manager of the Year (2020)
- Associate of the Year (2022)
- Multiple Mindsets Awards
Timeline
Regional Manager
Student Housing Property Management, Atlanta-Peak Campus Management
2015.12 - Current
Property Manager
Student Housing Property Management, Minneapolis/St. Paul
2010.09 - 2015.12
Property Manager
Conventional Property Management, Village Green
2008.03 - 2009.09
Bachelor of Science Degree - Accounting and Business Management
Metropolitan State University
Associate in Applied Science Degree - Office Administration
Minneapolis Business College
Real Estate Continuing Education -
MHA
Minnesota Real Estate License October -
Grace Hill
IREM Certification - IREM Real Estate Certification
Institute of Real Estate Management
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