Constance Potvin
Brainerd,MN
Summary
Dynamic retail professional with extensive experience at Kohl's Department Store, excelling in operational efficiency and employee engagement. Proven track record in enhancing customer satisfaction through effective issue resolution and team leadership. Skilled in inventory management and staff training, fostering a high-performing team that consistently meets sales goals.
Overview
2025
2025
years of professional experience
Work History
Assistant Store Manager of Operations
Kohls Department Store
01.2022 - 01.2025
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
- Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
- Implemented theft prevention policies to minimize potential stock loss.
- Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
- Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Area Supervisor
Kohls Department Store
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Researched issues to obtain appropriate answers to customer inquiries.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Harmonized efforts of different teams to ensure smooth operations during peak hours and special events.
- Tailored training programs to meet unique needs of each team member, boosting overall skill levels.
- Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
- Initiated feedback system for employees to voice concerns and suggestions, leading to actionable improvements in operations.
- Improved team morale and productivity by implementing monthly recognition program for outstanding performance.
- Oversaw successful implementation of new point-of-sale system, minimizing disruptions to service during transition.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Department Supervisor
Kohls Department Store
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Researched issues to obtain appropriate answers to customer inquiries.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Sales Associate
Kohls Department Store
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
- Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
- Implemented theft prevention policies to minimize potential stock loss.
- Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
- Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Brainerd Senior High School
Brainerd, MN05.2004
Skills
- Operational efficiency
- Scheduling coordination
- Store maintenance
- Employee engagement
- Customer service and engagement
- Time management
- Verbal and written communication
- Relationship building and management
- Team building and leadership
- POS systems operations
- Goals and performance
- Inventory counting
- Hiring and training
- Stock rotations
- Issue resolution
- Mentoring and coaching
- Records maintenance
- Stock management
- Performance evaluations
- Transaction processing
- Assignment delegation
- Pricing and markdowns
- Loss prevention
- Cash auditing
Timeline
Assistant Store Manager of Operations
Kohls Department Store
01.2022 - 01.2025
Area Supervisor
Kohls Department Store
Department Supervisor
Kohls Department Store
Sales Associate
Kohls Department Store
High School Diploma -
Brainerd Senior High School
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