Cora Reedy
Otsego
Summary
Results-driven Surgical Coordinator with experience managing high-volume surgical workflows, optimizing provider schedules, and ensuring seamless patient care from intake through procedure. Known for strong attention to detail, proactive problem-solving, and the ability to keep fast-paced clinical operations running efficiently.
Overview
9
9
years of professional experience
Work History
Surgical Coordinator
Associated Eye Care
10.2023 - Current
- Coordinate complex, high-volume surgical schedules across multiple providers and specialties
- Act as liaison between surgeons, nursing staff, anesthesia, and patients to ensure seamless communication
- Review and verify H&Ps; documentation, and surgical requirements for accuracy and compliance
- Support pre-op workflow by preparing patients and assisting clinical staff to maintain on-time cases
- Identify and resolve scheduling conflicts, minimizing delays and improving daily workflow efficiency
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Streamlined office processes to enhance patient experience and satisfaction.
Surgery Scheduling Coordinator
Associated Eye Care
01.2023 - 10.2023
- Coordinated surgery schedules with medical staff and patients for optimal efficiency.
- Managed appointment confirmations and reminders to enhance patient experience.
- Communicated with insurance companies to verify coverage and obtain authorizations.
- Assisted in developing workflows for improved scheduling processes within the clinic.
- Updated patient records in electronic health systems for accurate scheduling information.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
Office Administration
Wisconsin Lighting, Inc.
09.2021 - 01.2023
- Managed high-volume calls, emails, and order processing with strong attention to detail
- Maintained accurate records, processed returns, and supported account management
- Tracked inventory and supported internal operations and reporting
- Ensured compliance of company policies in all areas of office administration.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Managed calendar of events for the executive office.
Customer Specialist
Walser Polar Mazda
07.2020 - 09.2021
- Ranked #2 in sales out of 20 consultants through consistent performance and client relationship building
- Managed pipeline, monthly sales goals, and customer communication
- Collaborated with the finance team to process paperwork for vehicle purchases smoothly.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Advised customers on financing options and warranties available for their purchase.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Scheduled automotive deliveries with vendors and customers.
Front Desk Coordinator
Walser Polar Chevrolet
07.2017 - 07.2020
- Managed multi-line switchboard and front desk operations in a high-traffic environment
- Assisted with contracts, title applications, and financial transactions
- Delivered exceptional customer service and maintained organized workflows
- Organized and maintained customer records in the dealership management system accurately.
- Collaborated with team members to streamline front desk processes and enhance workflow efficiency.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Reviewed and copied paperwork for permanent records.
Education
Associate of Arts -
Century College
Bethel University
High School -
White Bear Lake Area High School
Skills
- Surgical Scheduling & Coordination
- EHR Systems & Medical Terminology
- Patient Communication & Education
- Workflow Optimization & Problem Solving
- HIPAA Compliance & Documentation Accuracy
- Administrative & Operational Support
- CPR and BLS certification
- Procedure preparation
Timeline
Surgical Coordinator
Associated Eye Care
10.2023 - Current
Surgery Scheduling Coordinator
Associated Eye Care
01.2023 - 10.2023
Office Administration
Wisconsin Lighting, Inc.
09.2021 - 01.2023
Customer Specialist
Walser Polar Mazda
07.2020 - 09.2021
Front Desk Coordinator
Walser Polar Chevrolet
07.2017 - 07.2020
Associate of Arts -
Century College
Bethel University
High School -
White Bear Lake Area High School