Corey Duane Hanson
White Bear Lake
Summary
Skilled call center professional versed in customer support protocols for online consumers. Bring extensive high-call volume experience spanning 11 years working with online consumers. Superior computer skills and telephone etiquette.
Overview
18
18
years of professional experience
Work History
Sr. Target.com Guest Service
Target
06.2019 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
B2B Target GiftCards
Target
10.2014 - 06.2019
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Sr Target.com Guest Service
Target Corporation
07.2011 - 10.2014
- Resolve customer questions with vast knowledge of products
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers on promotions to enhance sales
Target Collections
Target
10.2008 - 07.2011
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier
Target
02.2008 - 10.2008
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Kitchen and Bath Designer
The Home Depot
04.2005 - 01.2008
- Liaison with other team members to provide consistent level of customer service
- Developed space planning concepts and selection of color palettes and material presentations
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent
Education
Bachelor of Science - Interior Design
The Art Institutes International of Minnesota
Minneapolis, MN2007
Skills
- Customer focused-service
- Credit card processing
- Creative problem solving
- Data entry
- Good listening skills
Additional Information
- To obtain a professional position that utilizes my skills in customer service while challenging my creativity and abilities and careful follow through
Timeline
Sr. Target.com Guest Service
Target
06.2019 - 12.2022
B2B Target GiftCards
Target
10.2014 - 06.2019
Sr Target.com Guest Service
Target Corporation
07.2011 - 10.2014
Target Collections
Target
10.2008 - 07.2011
Cashier
Target
02.2008 - 10.2008
Kitchen and Bath Designer
The Home Depot
04.2005 - 01.2008
Bachelor of Science - Interior Design
The Art Institutes International of Minnesota
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