Cori Benson

• Maintained inventory and supplies to keep facility resources readily available.
• Supervised staff of about 7-10 day-to-day.
• Coordinated with professional cleaning services to keep facility clean and presentable for members.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Led facility management staff and consultants in producing business plan that focused on facility operations.
• Maintained facility grounds, equipment and safety compliance.
• Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
• Prepared schedules with accuracy.
• Held meetings to teach staff facility procedures.
• Provided emergency First Aid and CPR.

Reference: Chuck Creamer 612-787-5100

• Taught daily swim instruction to students varying in ages and skill levels.
• Communicated clearly and positively with parents to ensure expectations were met and exceeded.
• Provided positive reinforcement and motivation to increase student confidence and performance.
• Adapted teaching techniques to different learning styles.
• Developed and implemented lesson plans based on individual student needs.
• Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
• Collaborated with swim team coaches to develop successful training plans.

• Maintained and prioritized to-do-list and followed up to complete tasks on-time.
• Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
• Collaborated with other departments to establish smooth implementation of operational processes and procedures.
• Collaborated with peers and other business areas to leverage best practices.
• Followed shipping and receiving procedures for goods and materials.
• Conducted regular inventory audits to prevent stock shortages and losses.
• Developed and implemented strategies to maximize productivity and streamline operations.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Evaluated customer needs and feedback to drive product and service improvements.

Reference: Jeff Korlick 847-708-4862

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Maintained and managed customer files and databases.
• Communicated with clients regarding account services, statements, and balances.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
• Collaborated with other departments to develop ways to increase customer satisfaction.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Offered personalized solutions to meet customer requirements.
• Prepared and submitted reports to keep management informed.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Met customer call guidelines for service levels, handle time and productivity.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Maintained up-to-date knowledge of product and service changes.

Reference: Joel Small 734-546-3183 (Front desk Manager)

Reference: Jeff Korlick 847-708-4862 (General Manager)

• Prepared equipment before each class class and stored items promptly after classes.
• Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
• Took notes strengths and weaknesses of each child in class to track progress.
• Maintained control and safety of class and kept children in flotation always within arm's reach.
• Taught daily swim instruction to students varying in ages and skill levels.
• Mentored and trained new swim instructors on best practices.
• Provided positive reinforcement and motivation to increase student confidence and performance.
• Implemented proper safety protocols and emergency response plans.
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
• Provided emergency first aid and CPR as needed.
• Demonstrated proper form and technique to prevent injury.
• Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
• Assisted with marketing and promoting of classes and services.
• Adapted classes to meet needs of participants with varying fitness levels.
• Promoted safe and inclusive environment for club clients and members.
• Set up and broke down equipment before and after classes.
• Developed and implemented fitness assessment system to evaluate progress of participants.
• Used music to motivate and energize classes.
• Utilized effective record-keeping system for tracking customer information.