Corilisha Dockery
Minneapolis,MN
Summary
I am very ambitious hard-worker, who is motivated to be successful in life. Dedicated and ambitious professional with a strong background in customer service and healthcare support. Proven ability to provide exceptional patient care and assistance in fast-paced environments. Skilled in phlebotomy techniques, medication management, and maintaining accurate records. Excellent communication and interpersonal skills, fostering positive relationships with patients and team members. Committed to ensuring patient comfort and safety while delivering high-quality service. Seeking to leverage my skills and experience in a dynamic healthcare setting."
Overview
7
7
years of professional experience
Work History
Personal Care Assistant
ACCARE HOME CARE
05.2018 - Current
- Assist with the daily needs and activities of clients
- Cook for clients
- Help clients get dressed
- Manage client medication
- Transport clients to and from different various places
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Service Center Representative
Hennepin County Service Center
05.2023 - 01.2025
- Strong Customer service skills
- Register motor vehicles and identification over 50 customers.
- Processing Driver license information for incoming customers.
- Prepare, process, and sell a variety of licenses, and permits registrations, certificates, and applications for county and state agencies
- Process and provide marriages license for incoming customers.
- Generate and file comprehensive documentation for each service request.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
COMCAST
06.2019 - 11.2022
- Company Overview: Virtual location
- Process over 150 client service requests daily
- Train new employees
- Perform regular data entry using Einstein 360 and CSG
- Accommodate client needs and refer to appropriate resources
- De-escalate / problem solving
- Virtual location
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School - Phlebotomy Technician
National Healthcare Certification Or
Minneota, MN06-2024
Skills
- Excellent Communication skills
- Microsoft Word
- Excel
- PowerPoint
- Effective Teamwork Skills
- Phlebotomy skills
- Patient care
- Attention to Details
- Knowledge of pharmacy practices
- Infection control
- Team collaboration
- Time management
Timeline
Service Center Representative
Hennepin County Service Center
05.2023 - 01.2025
Customer Service Representative
COMCAST
06.2019 - 11.2022
Personal Care Assistant
ACCARE HOME CARE
05.2018 - Current
High School - Phlebotomy Technician
National Healthcare Certification Or
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