Corissa Harris
Roseville
Summary
Goal-driven and skilled individual with 7 years of experience as a Ramp Agent. Proven ability to deliver excellent customer service even in high-pressure situations, ensuring the safe and efficient handling of aircraft to achieve company goals. Committed to providing top-notch service and contributing to the overall success of the company.
Overview
11
11
years of professional experience
Work History
Ramp Agent
Southwest Airlines
11.2019 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Marshalls aircraft, assisting and parking all arriving, departing and towed aircrafts.
- Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight
- Communicates with Operations, Flight Crew personnel and other ground personnel concerning arrival/departure information in a professional manner
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
Ramp Agent
Sun Country Airlines
02.2017 - 11.2019
- Marshalls aircraft, assisting and parking all arriving, departing and towed aircrafts.
- Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight
- Communicates with Operations, Flight Crew personnel and other ground personnel concerning arrival/departure information in a professional manner
- Drives/operates ramp equipment, including bag tugs, belt loaders, aircraft tow tractors
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
Cashier/Shift Lead
Holiday Stationstores, Inc
10.2014 - 08.2017
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Stocked, tagged and displayed merchandise as required.
- Processing refunds and exchanges, resolving complaints
Cashier
Kohl's
09.2013 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Delivers the highest level of customer service through effective problem solving
- Solicits, opens and activates Kohl’s Charge applications and loyalty programs
- Ensures that all cash handling procedures are done in accordance to policy and procedure
- Flexible and willing to cross-train and work in other areas of the store, as needed
Education
High School Diploma -
Gordon Parks High School
Saint Paul, MN11-2015
Skills
- Critical Thinking Skills
- Customer Engagement
- Reliable Team Member
- Prioritization and Scheduling
Timeline
Ramp Agent
Southwest Airlines
11.2019 - Current
Ramp Agent
Sun Country Airlines
02.2017 - 11.2019
Cashier/Shift Lead
Holiday Stationstores, Inc
10.2014 - 08.2017
Cashier
Kohl's
09.2013 - 08.2014
High School Diploma -
Gordon Parks High School
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