Cornelia Lorenzi
Saint Paul
Summary
Highly experienced result driven Operations Manager with 15 years of progressive leadership skills in the service industry. Proven ability to manage high-performing teams, and drive operational excellence. with a strong focus on profitability, efficiency, and delivering outstanding customer experiences. Adept at staff development, cost control, and cross-functional collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Tower Capital LLC Sonic
05.2021 - Current
- Oversee daily operations for a high-volume restaurant, ensuring seamless service and maximizing profitability.
- Lead and develop a team of 10-25 employees, focusing on performance management, training, and retention.
- Analyze financial reports and control costs, resulting in a 10% increase in profit margins.
- Streamline operational workflows to reduce waste and improve service speed.
- Collaborate with ownership on strategic initiatives to drive growth and customer satisfaction.
Manager / Assistant General Manager
Aldi
02.2015 - 07.2019
- Managed day-to-day restaurant operations including staffing, scheduling, and inventory management.
- Successfully led cross-functional teams to achieve sales goals and deliver high-quality guest experiences.
- Implemented cost-saving measures that reduced labor and food waste.
- Maintained strict compliance with health, safety, and sanitation standards.
- Cultivated vendor relationships and negotiated favorable contracts.
Shift Leader / Assistant Manager
HMS Host
01.2013 - 05.2015
- Supervised shift operations, which included up to 5 different food and beverage establishments ensuring consistent food quality and customer service.
- Supported management in training new hires and monitoring team performance.
- Assisted with inventory tracking, cash management, and scheduling.
Education
Century College
White Bear Lake, MNSkills
- Operations Management
- Restaurant Management
- Process Improvement
- Budgeting & P&L Management
- Inventory Control
- Staff Training & Development
- Customer Service Excellence
- Team Leadership
- Vendor Relations
- Health & Safety Compliance
- Problem-solving
Certification
ServSafe Food Protection Manager
Fork lift certified
Timeline
Operations Manager
Tower Capital LLC Sonic
05.2021 - Current
Manager / Assistant General Manager
Aldi
02.2015 - 07.2019
Shift Leader / Assistant Manager
HMS Host
01.2013 - 05.2015
Century College