Cory Morse
Nashwauk
Summary
Accomplished call center professional with a proven track record at Grand Itasca Clinic and Hospital. Enhanced customer loyalty by leveraging call center software proficiency and teamwork. Provided strategic insights to optimize staffing. Skilled in call center technologies and adept at fostering collaboration, driving exceptional service experiences.
Overview
29
29
years of professional experience
Work History
Call Center
Grand Itasca Clinic and Hospital
Grand Rapids, MN
03.1997 - Current
- Enhanced teamwork within the call center by collaborating with colleagues on complex cases and offering assistance when needed.
- Documented and detailed calls and complaints using call center's CRM database.
- Led successful initiatives aimed at boosting customer loyalty through excellent service experiences every time they interacted with the call center agents.
- Provided valuable insights on call center operations; helping managers make informed decisions regarding staffing requirements.
Education
High School Diploma -
Hibbing HighSchool
Hibbing, MNSkills
- Call center technologies
- Call center software proficiency
- Call center environment
- Call center experience
- Call center background
- Call center
- Call center environments
- Outbound call center operations
- Call center customer service
Timeline
Call Center
Grand Itasca Clinic and Hospital
03.1997 - Current
High School Diploma -
Hibbing HighSchool